Last month the Internal Revenue Service said H&R Block had bungled over 600,000 tax returns, potentially causing refund delays for those customers. The tax preparation firm says to make up for that glitch, it’ll be sending out $25 gift cards to any customers who filed their taxes at company-owned H&R Block locations and were impacted by the processing delay. [More]
Sony Apologizes For Accidentally Capitalizing On Whitney Houston's Death With UK Price Hike
By February 15, 2012
In the wake of customer outrage over a price bump on two of Whitney Houston’s greatest hits albums in the United Kingdom iTunes store, mere hours after she passed away last Saturday, Sony is rolling out the obligatory, “sorry we tried to capitalize on a super famous person’s death” apology. [More]
BlackBerry Outage Apology: Here Are Some Free Apps You Might Not Want
By October 18, 2011
In an attempt to placate millions of BlackBerry users who suffered service outages for up to three days last week, the smartphone’s makers, Research in Motion, have announced they’ll offer up a $100 credit for certain apps. Yay…? [More]
Southwest Apologizes For Booting Muslim Woman From Flight
By March 18, 2011
Earlier this week, I took part in a panel discussion at SXSW on “The Legal Ramifications Of Saying ‘I’m Sorry,’” along with a senior executive from Southwest Airlines who explained why his company believes it’s best to be proactive about apologizing to customers when a mistake has been made. A few days later, Southwest was given the chance to make good on its claim. [More]
NYC Mayor: City Should Pay For Vehicle Crunched By Tow Truck
By December 29, 2010
Here’s an update to yesterday’s story about that New York City tow truck caught on camera repeatedly smashing into a snowbound Ford Explorer. [More]
Walgreens E-Mail List Hacked
By December 10, 2010
Several readers have written in today after receiving a message from Walgreens that one of its e-mail distribution lists had been hacked by spammers. [More]
Netflix Has Another Streaming Outage, Apologizes With Credits
By November 11, 2010
On Tuesday night Netflix suffered another temporary streaming outage. This late afternoon they once again apologized by sending out customers an email offering a 2-3% reduction off their bill or an extension of their free trial. You’ll have to click on the link in the email to claim the credit. Hey, if Netflix keeps going at this rate, soon we’ll end up with a free month! [More]
Netflix Apologizes For Brief Outage, Offers Bill Credit
By October 25, 2010
As we mentioned in a recent story, Netflix experienced a crash to its site and streaming services on Friday. Over the weekend, the company not only sent out an apology e-mail to customers, it also offered a small credit to their monthly bill. [More]
