Next time I set fire to a small town, I must remember to contact the local pizza place to inquire about a bulk order.

Chevron Says Sorry For Fracking Fire The Only Way It Knows How: With Pizza Coupon

Last week, an explosion at a Chevron natural gas fracking operation in northwestern Pennsylvania resulted in a fire that lasted for days and may have cost one rig worker his life. Let’s not forget the environmental damage and other possibly hazardous longterm effects. If you were a mammoth oil company like Chevron, how would you appease the local citizenry? By providing them pizza coupons, of course. [More]

LG Admits Its Smart TVs Collected Info, Promises Fix So Customers Can Actually Opt Out

LG Admits Its Smart TVs Collected Info, Promises Fix So Customers Can Actually Opt Out

Remember how a few days ago, we found out that LG’s Smart TVs were a little too smart, and were not only monitoring what customers watched in order to pitch better ads — whether or not you turned that setting off — but they also gathered filenames from connected USB drives? It’s backpedal time, ladies and gents: LG has issued a statement apologizing and promising to make everything right. [More]

If You Finance An iPad Air, That “Free” T-Mobile Data Plan Isn’t Free

If You Finance An iPad Air, That “Free” T-Mobile Data Plan Isn’t Free

No revolution is ever easy. The launch of T-Mobile’s plan to offer 200 megabytes per month of relatively slow free data to all tablet customers is no exception. The new plan happened to launch around the same time as the iPad Air, leading to some confusion. Customers were being forced into a $10 per month…but that couldn’t be right. Right? [More]

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H&R Block Sending $25 To Customers Impacted By Filing Delay

Last month the Internal Revenue Service said H&R Block had bungled over 600,000 tax returns, potentially causing refund delays for those customers. The tax preparation firm says to make up for that glitch, it’ll be sending out $25 gift cards to any customers who filed their taxes at company-owned H&R Block locations and were impacted by the processing delay. [More]

Sony Apologizes For Accidentally Capitalizing On Whitney Houston's Death With UK Price Hike

In the wake of customer outrage over a price bump on two of Whitney Houston’s greatest hits albums in the United Kingdom iTunes store, mere hours after she passed away last Saturday, Sony is rolling out the obligatory, “sorry we tried to capitalize on a super famous person’s death” apology. [More]

BlackBerry Outage Apology: Here Are Some Free Apps You Might Not Want

BlackBerry Outage Apology: Here Are Some Free Apps You Might Not Want

In an attempt to placate millions of BlackBerry users who suffered service outages for up to three days last week, the smartphone’s makers, Research in Motion, have announced they’ll offer up a $100 credit for certain apps. Yay…? [More]

Southwest Apologizes For Booting Muslim Woman From Flight

Southwest Apologizes For Booting Muslim Woman From Flight

Earlier this week, I took part in a panel discussion at SXSW on “The Legal Ramifications Of Saying ‘I’m Sorry,’” along with a senior executive from Southwest Airlines who explained why his company believes it’s best to be proactive about apologizing to customers when a mistake has been made. A few days later, Southwest was given the chance to make good on its claim. [More]

NYC Mayor: City Should Pay For Vehicle Crunched By Tow Truck

NYC Mayor: City Should Pay For Vehicle Crunched By Tow Truck

Here’s an update to yesterday’s story about that New York City tow truck caught on camera repeatedly smashing into a snowbound Ford Explorer. [More]

Walgreens E-Mail List Hacked

Walgreens E-Mail List Hacked

Several readers have written in today after receiving a message from Walgreens that one of its e-mail distribution lists had been hacked by spammers. [More]

Netflix Has Another Streaming Outage, Apologizes With Credits

Netflix Has Another Streaming Outage, Apologizes With Credits

On Tuesday night Netflix suffered another temporary streaming outage. This late afternoon they once again apologized by sending out customers an email offering a 2-3% reduction off their bill or an extension of their free trial. You’ll have to click on the link in the email to claim the credit. Hey, if Netflix keeps going at this rate, soon we’ll end up with a free month! [More]

Netflix Apologizes For Brief Outage, Offers Bill Credit

Netflix Apologizes For Brief Outage, Offers Bill Credit

As we mentioned in a recent story, Netflix experienced a crash to its site and streaming services on Friday. Over the weekend, the company not only sent out an apology e-mail to customers, it also offered a small credit to their monthly bill. [More]