It's Easy To Access Random Customer Info With Best Buy URLs

It's Easy To Access Random Customer Info With Best Buy URLs

Cole discovered that by simply incrementing a numerical string by one in a url Best Buy sent out, he could pull up screen after screen of random customer info. Fortunately, all he could see were customer names, their home addresses, and their order numbers. It’s still surprising that Best Buy—or more specifically, Postpublisher.net, the email company they outsourced this to—wasn’t more careful with customer security.

Two Months Later, Circuit City Still Hasn't Refunded Customer His $338

Two Months Later, Circuit City Still Hasn't Refunded Customer His $338

FedEx Breaks Your MacBook, Doesn't Deliver It, Says Your Questions Are Irrelevant

FedEx Breaks Your MacBook, Doesn't Deliver It, Says Your Questions Are Irrelevant

We get that accidents happen. What we don’t get is why FedEx won’t tell this guy what happened to his laptop—why it went out for delivery, why it got returned back to the warehouse, why it was then reported damaged and undeliverable, and finally why the person he was sent to for help keeps stonewalling him by responding that his questions are irrelevant.

Spreadshirt Inc. Spares Frat From Dressing Like Girly Men

Spreadshirt Inc. Spares Frat From Dressing Like Girly Men

Alvin writes:

I wanted to praise an online company that I happened to order custom printed apparel from. Spreadshirt Inc.or spreadshirt.com is one of many online services that customize shirts for a low price. I have used many of these sites because I graphic design on the side and enjoy putting some of my work on the clothes I wear. I want to let you know of the numerous sites I have used Spreadshirt has shown the greatest consideration of their customers. I made a mistake of getting one of my designs in a “silver” flex print which really ended up being a glittery reflective print. It made my fraternity letters look, lets say less manly. It was at my bad judgment but they were more than willing to redo it for me at no charge. I called them and left a message the night before and I am happy they were willing to call me back the next day. Hopefully, someone would recognize this great company too.

Nice work Spreadshirt! As for Alvin, we think his frat’s pledge class would look just fab in the original sweatshirts.

Everything About This Sears Order Is Wrong

Everything About This Sears Order Is Wrong

Half an hour of arguing on the phone with a Sears rep and I was able to get the discount credited back to my card, but no free shipping, and it could take 10-14 days for them to “trace” my $20 blow gun. I am filing a claim with my credit card issuer just to be safe. This is the same company that sends me a free ratchet in the mail every time I exchange one in the store, so I can’t complain too much.

This order is tragic. Just another reason customers avoid Sears like bird flu and the company can’t turn a profit. If Sears further bungles the response or fails to send a free ratchet, share the failure with Sears’ executive office—but don’t ask for Mr. Lewis. He was fired for gross incompetence.

Newegg Doesn't Deliver PS3 With Spiderman 3, Blames Sony

Newegg Doesn't Deliver PS3 With Spiderman 3, Blames Sony

Okay, everyone together in Moe Szyslak’s voice: con_tinymoewhaaaaa.jpg “Whaaaaa?” We’re just as confused as you are. Newegg, which has one of the most stellar reputations of any retailer, online or b&m, apparently sent a customer a regular PS3 box instead of one with a Blu-ray copy of “Spiderman 3.” Here’s where it gets all evil alternate universe: when the customer called to complain, the CSR told him it wasn’t Newegg’s problem and for him to talk to Sony.
Update-3/7/08: Newegg contacted the OP and resolved the issue—see the OP’s comment below.

ProFlowers Freezes Over $100 By "Verifying" Customer's Card

ProFlowers Freezes Over $100 By "Verifying" Customer's Card

Anne tried to send some flowers to her stepmom last week, but changed her mind after she saw the final price, which at $64 was too much for her budget (the tulips she picked out were listed at $29.99, but all the additional fees doubled the price).

$100 iPhone Credit Mysteriously Evaporates

$100 iPhone Credit Mysteriously Evaporates

Dawn writes to tell us that she and her husband both received the $100 iPhone credits last fall, but when she tried to use them on December 4th she discovered one of the credits had a zero balance. An Apple CSR told her to go ahead and make her purchase without it, and the $100 would be credited immediately to her Visa. Unfortunately, she took his advice.

Walmart Slaps Down Super Smash Bros. Brawl Pre-Orders

Walmart Slaps Down Super Smash Bros. Brawl Pre-Orders

Don’t worry avid gamers, Walmart has “received your request to cancel” your pre-ordered copy of Super Smash Bros. Brawl for the Wii. Oh, you didn’t ask to cancel the order, you say? $19.82 is an amazing price for a $50 game?

What Is The Most Expensive Drink At Starbucks?

What Is The Most Expensive Drink At Starbucks?

Billy wanted to maximize the value of his coupon for one free drink at Starbucks. But which tongue-twisting truffle-invoking concoction to request? Billy decided on a Venti Soy Hazelnut Vanilla Cinnamon White Mocha with extra White Mocha and caramel—plus 13 espresso shots. How did the $13.76 potion taste?

Babies "R" Us Ships Car Seat, Which Is Nice, Except You Ordered A Bassinet

Babies "R" Us Ships Car Seat, Which Is Nice, Except You Ordered A Bassinet

Meet Matt. Matt ordered a bassinet from Babies “R” Us for the baby he expects to arrive in two weeks. Babies “R” Us, apparently more concerned about how Matt would transport Matt Jr. home, decided to send him a damaged car seat instead.