Consumerist
Manager Knows Best
Posts Tagged “
orders
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Manager Knows Best
davids bridal
Help! David's Bridal Will Not Cancel My Order!
Reader Emily doesn't want the dress she was pressured into getting at David's Bridal, but when she tried to cancel the order, they won't let her. It's only been 72 hours and she hasn't received the dress yet, but all David's Bridal will give her is an in-store exchange. More »
verdicts
Throwing $4 Drinks At Unfriendly Starbucks Managers Is Not Misdemeanor Harassment
A Portland jury recently found Latasha Curry not guilty of misdemeanor harassment for throwing a $4 venti iced mocha at a Starbucks manager who accused her of running a free drink scam. Curry was initially offered a free drink after she complained that her iced tea was too bitter. When she tried to redeem her freebie two days later, store manager Ryan Smith decided that Curry looked suspiciously like a woman who redeemed a free drink from a different store 11 months earlier. Smith accused Curry of running some elaborate drink scam, prompting Curry to serve Smith a free venti shower. More »
good company
Apple Reprocesses Photo Orders So They Can Arrive Before Mother's Day
Dan writes, "Apple saved Mother's Day!"My daughter and I ordered a book as a Mother's Day gift, and I was disappointed to learn it would ship late and miss the big day. I had waited until the last day of the promotion (April 30th at about 9:00 PM EST), so I didn't want to complain. Then this landed in my inbox.More »
security
Cole discovered that by simply incrementing a numerical string by one in a url Best Buy sent out, he could pull up screen after screen of random customer info. Fortunately, all he could see were customer names, their home addresses, and their order numbers. It's still surprising that Best Buy—or more specifically, Postpublisher.net, the email company they outsourced this to—wasn't more careful with customer security.
More »
It's Easy To Access Random Customer Info With Best Buy URLs
Cole discovered that by simply incrementing a numerical string by one in a url Best Buy sent out, he could pull up screen after screen of random customer info. Fortunately, all he could see were customer names, their home addresses, and their order numbers. It's still surprising that Best Buy—or more specifically, Postpublisher.net, the email company they outsourced this to—wasn't more careful with customer security.
More »
refunds
Bobby's brother canceled an order the day after placing it, and everyone he's spoken with at Circuit City seems to agree that they owe him a prompt refund on his cash. But that all happened on March 7th and 8th, so why is Circuit City still saying the check is in the mail? Are they waiting to get their stimulus check first?
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Two Months Later, Circuit City Still Hasn't Refunded Customer His $338
Bobby's brother canceled an order the day after placing it, and everyone he's spoken with at Circuit City seems to agree that they owe him a prompt refund on his cash. But that all happened on March 7th and 8th, so why is Circuit City still saying the check is in the mail? Are they waiting to get their stimulus check first?
More »
shipments
FedEx Breaks Your MacBook, Doesn't Deliver It, Says Your Questions Are Irrelevant
We get that accidents happen. What we don't get is why FedEx won't tell this guy what happened to his laptop—why it went out for delivery, why it got returned back to the warehouse, why it was then reported damaged and undeliverable, and finally why the person he was sent to for help keeps stonewalling him by responding that his questions are irrelevant. More »
above and beyond
Spreadshirt Inc. Spares Frat From Dressing Like Girly Men
fail
Everything About This Sears Order Is Wrong
This one really left me scratching my head. Not only did [Sears] send me the wrong item, they charged the wrong prices on everything I ordered. I ordered an air blow gun and got a jigsaw instead. I submitted this order during the 20% off/free shipping promotion. The total in my cart at checkout was $26 less than my card was charged, and I was charged for shipping as well.More »
customer service
Newegg Doesn't Deliver PS3 With Spiderman 3, Blames Sony
Okay, everyone together in Moe Szyslak's voice: "Whaaaaa?" We're just as confused as you are. Newegg, which has one of the most stellar reputations of any retailer, online or b&m, apparently sent a customer a regular PS3 box instead of one with a Blu-ray copy of "Spiderman 3." Here's where it gets all evil alternate universe: when the customer called to complain, the CSR told him it wasn't Newegg's problem and for him to talk to Sony.Update-3/7/08: Newegg contacted the OP and resolved the issue—see the OP's comment below. More »
