Three months after regulators shut down a credit repair company catering mainly to Spanish-speaking consumers for falsely claiming to have a close relationship with the federal government – calling itself “FTC Credit Solutions” – and bilking thousands of dollars from individual consumers with empty promises of boosting their credit scores, the real Federal Trade Commission announced it has reached a settlement that will result in the return of $2.4 million to victims of the scam. [More]
Now that automakers have identified all 33.8 million vehicles equipped with potential shrapnel-shooting Takata airbags, federal regulators are looking for ways to speed up the repair process. [More]
By now, most of us are aware that McDonald’s is struggling to attract and retain new customers – mainly those labeled as millennials. The fast food giant’s latest attempt to turn things around doesn’t involve a plethora of new artisanal or healthy menu items. Instead, it entails making sure your order comes out piping hot and correct. [More]
Just weeks after rumors surfaced that Walmart was working on its own Amazon Prime-esque service, eBay is jumping into the game — except its subscription service is only available across that big Atlantic pond – for now. [More]
CFPB: Retailer Allegedly Using Illegal Debt Collection Practices Against Servicemembers Must Refund $2.5M
The Consumer Financial Protection Bureau continues its fight against companies that continuously take advantage of members of the military, despite protections afforded to them under federal laws. Regulators’ latest victory? A settlement demanding over $2.5 million in consumer relief from three companies that allegedly used illegal tactics to pilfer money from servicemembers and their families. [More]
Some good news out of Toys ‘R’ Us: after a seeming fit of disorganization, randomly canceled orders, and no information getting out to customers, we’re getting reports that maybe–just maybe–things are getting straightened out over at Big Giraffe. [More]
I know credit card fraud is rampant, but I’m not sure sending full scans of your card through email is the proper way to fix things. [More]
I guess it’s not appropriate to force Dunkin’ Donuts employees to drink the coffee they sell, but they should at least show up to work with their short term memory intact. [More]
A bucket of dirty mop water is nobody’s friend, which is exactly why you shouldn’t leave it out where customers can reach it. Because eventually someone will get angry over an order and feel a need to throw something, and oh look, mop water. [More]
Two months ago, Mike and his wife decided to re-do their floors. They’re expecting a child in November, so they made sure that they ordered the materials in plenty of time to get everything taken care of before the end of August. Mike even scheduled time off work and had family members come in from out of town to help out.
The only thing crazier than people involved with wedding planning are people in the scrapbooking supply industry, it seems. Weddingbee reports that an online craft supply store called Urban Expressions (not to be confused with the handbag company) completely lost it when an angry customer wrote in asking why they had neither shipped the item she’d bought nor specified otherwise as promised. Their response makes us understand why they chose the name “Urban Expressions” for their store.
Anthony has been a long-time Dell customer and has shared his positive experiences with friends and family, but that’s come to an end thanks to Dell’s abysmal customer service. It’s been one month since he first received his new Studio 15 Laptop, which worked correctly for 4 days. Since then, he’s been on the phone with Dell for a total of 14 hours, he’s watched a Dell CSR remotely break his laptop by interrupting the BIOS flash, he’s been locked out of the data on his hard drive, and there’s still no replacement laptop on the way to him. When he copied us on this email, he added, “All I wanted was the computer that I paid for long ago.”
Matt is having some trouble getting Dell to sort out its billing mistake with his new TV purchase. It’s an interesting story because for the most part, Dell employees or outsourced CSRs are trying to be helpful to Matt, but nothing has actually been accomplished yet over email, chat, or the telephone. Matt wants his $300 back, and Dell wants Matt to just return the TV set if he won’t pay the non-discounted price. We think he may have a case here for disputing the overcharged amount.
Ryan sent his father flowers last December through FTD.com but they never arrived. Ryan apparently forgot to give his father’s apartment number to FTD, and when UPS tried calling FTD for delivery instructions, rather than ask Ryan to clarify the address, FTD instead told UPS to chuck the flowers. None of this was apparently worth mentioning to Ryan, who just recently learned that his gift was never delivered.
Really, grape soda with a tentacle hentai theme (don’t Google it if you’re not sure what we’re talking about, especially if you’re at work) just makes sense. Sex-starved tentacled monsters getting it on with anime vixens just cries out to be packaged as a grape drink and sold. But one reader, Lincoln, says he bought his own 6-pack of the drink back at the start of the year and has yet to see it.
DSW is playing dirty with Brook, who tried to legitimately order two pairs of shoes on January 30th. Due to an error on DSW’s side, the order was never fulfilled. He called and resolved the problem and they re-processed the order, but a few days later DSW decided to send the order a second time, and this time they jacked up the price by $20. They won’t let him cancel the order and say they’ll only refund the smaller of the two amounts if he returns it. Surprise, DSW! According to the FTC, you just sent Brook some free shoes.
Staples took over a month to deliver an order for business cards that they promised to fill in under seven days. The office megastore somehow misplaced reader Brett’s payment confirmation and never sent his order along to their supplier. When Brett asked Staples to fix their mistake and deliver the cards, he was told to pay for a second order and trust that Staples would eventually issue a refund. When he explained that he deserved compensation, not another charge, a manager told him “it would be a disaster to compensate customers based on the amount of problems we cause.”
Jake couldn’t place an order for an Xbox 360 deal on Black Friday—yes, we’re talking about a failed transaction from two and half months ago—but he got surprisingly helpful customer service from Office Depot. Margaret at the Office of the Chairman even gave him her personal number and promised him a raincheck of sorts in the form of a gift card for a future purchase. Her offer sounded almost too good to be true, and maybe it was, because as of February he still hasn’t seen a gift card. And Margaret won’t return his voicemail messages, not even to say the deal is off. Update: Office Depot saw this post, and they contacted Jake.