Orbitz

Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success. More »

9:43 AM on Fri Nov 7 2008
By Ben Popken
13,079 views, 17 comments

Most discussed caholla: Awww....I had one of those little telephones when I was a kid. When you'd pull it with the string it more »

orbitz

Telling An Orbitz Rep What A Blogger Is

There was an amusing little tangent in my conversation yesterday with an Orbitz rep when I went to change my ticket. Talking with her was the first time I've ever hinted to a telephone customer service rep that I write for The Consumerist.

ORBITZ (in clipped, offshore-outsourced call-center perfect English diction): Mr. Popken, is this a business trip?
BEN: Yes.
ORBITZ: What business are you in, Mr. Popken?
BEN: I'm a blogger.
ORBITZ: What is a "blogger?"
BEN: Someone who blogs. Heh. It's a special kind of website with lots of posts arranged in reverse chronological order.
ORBITZ: I see.
Long silence.
ORBITZ: So you are like Perez Hilton? More »

8:38 AM on Tue Oct 28 2008
By Ben Popken
13,253 views, 52 comments

Most discussed muddgirl: Is this a new thing among Customer Service agents? I got a new credit card the other day, and when more »

success stories

Orbitz Supervisor Plays Hardball With USAir, Gets Them To Rebook Tickets

Nicholas had a business trip go bad quickly when USAir canceled a flight and wouldn't make things right again. His tickets were through Orbitz, and although he had a terrible experience with Orbitz's first line of CSRs, he eventually managed to find a supervisor who made sure USAir helped solve the problem—even going so far as to let Nicholas secretly listen in on a call with a USAir agent. More »

11:11 AM on Thu Sep 11 2008
By Chris Walters
13,299 views, 33 comments

Most discussed krom: Orbitz front line support are moronic monkeys who basically just go onto orbitz.com for you. They don't seem to have more »

orbitz

Reach Orbitz's Customer Service Head Honcho

If you have a problem with Orbitz and regular customer service and escalating to a supervisor doesn't help you, give this gal a call. More »

11:40 PM on Tue Sep 9 2008
By Ben Popken
1,392 views, 3 comments

followups

Update: Orbitz Sent Reader To Collections For Ticket They Never Sold Him

Here's some updates on the post about reader Josh, whom Orbitz wanted to make pay for a ticket they never sold him and he never used. Turns out that between when he sent his original letter to us in February and when we posted it, Orbitz sent him to collections. But now that his story got on here and Digg, Orbitz's ass-covering machine has been activated... More »

12:19 PM on Wed Sep 3 2008
By Ben Popken
13,144 views, 17 comments

Most discussed EyeHeartPie: Hmmm...the reply button has seemed to have disappeared. The gray bar with the reply button is no longer there. Also, Orbitz is more »

orbitz

Orbitz: Pay For Ticket We Never Sold You Or Else

UPDATE: Orbitz Sent Reader To Collections For Ticket They Never Sold Him More »

phone numbers

Reach Orbitz Executive Customer Service

I'm just getting situated here and it's amazing how many unfounded complaints there are in the old Consumerist tipbox about Orbitz. It's really not fair, so, to counteract that and the negative stories Consumerist posted, here's the number for their HQ: (312) 894-5000. Ask to be transferred to the office of Steven Barnhart.

12:10 PM on Tue Apr 1 2008
By chadsteelgate
3,342 views, 10 comments

Latest by pimbres: Travelport no longer owns Orbitz so this is not the correct number to call if you are having a problem. more »

orbitz

Even Physicists Are Not Smart Enough to Avoid Getting Screwed By Orbitz

We're not saying the rest of you are dumb, but when physicists from CalTech can't manage to make travel arrangements without getting stuck with hundreds of dollars in "change fees," there might be a problem with the website. And by problem we might mean "scam." And by scam, we might mean, "policies designed to increase fees by being deliberately confusing and overly restrictive." In this case, Sean, a Senior Research Associate in the Department of Physics at the California Institute of Technology, was trying to book a new ticket with money from a credit on a previously canceled ticket, which is much harder than identifying the unified field theory. More »

11:05 AM on Mon Dec 4 2006
By Meg Marco
1,336 views, 15 comments

Latest by hedgeland: DutchFlat: I work as a web developer for Orbitz and I can absolutely, positively assure you that there is no baiting more »

orbitz

Orbitz Hides Flex Search

For some reason, and we really can't imagine what that reason might be, Orbitz has cleverly hidden its "Flex Search" feature. As far as we can tell, it's only accessible through the sitemap. In any case, it's not actually gone, so here's a link to it. We are so punk rock.— MEGHANN MARCO More »

8:55 AM on Thu Nov 9 2006
By Meg Marco
793 views, Comment

orbitz

Orbitz Misprices Tickets and Holds Your Credit Hostage

Reader Kristin gets the double whammy of poor service from online travel agency Orbitz.com. More »

SUBSCRIBE TO Consumerist