Orbitz CSR Makes Dumb Mistake, Costs Me $500

Orbitz CSR Makes Dumb Mistake, Costs Me $500

April called up Orbitz to make a change to part of her flight itinerary, because customers can’t be trusted to handle that kind of thing ourselves, and must speak to a trained customer service representative. The helpful employee she spoke to apparently can’t be trusted to handle reservations, either, because–click!–he canceled the whole thing when she only needed to change part of the reservation. Now she apparently has a large credit with United, when not all of her travel was on United. How wonderfully useless. [More]