Orbitz: Act Fast, This Promotion Expired Four Days Ago!

Orbitz: Act Fast, This Promotion Expired Four Days Ago!

Orbitz sent out an “email exclusive” advertising 20% off select hotel rooms, which might have been a decent deal if hadn’t expired four days before the email was sent.

When Buying Travel Insurance, Find Out What's Covered First

When Buying Travel Insurance, Find Out What's Covered First

Richard is angry. He paid good money for travel insurance when he purchased tickets to Italy, and when he ended up having to work over vacation he canceled the trip and filed a claim. Access America denied it because being required to work during a trip isn’t covered by Richard’s benefit plan.

Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.

Telling An Orbitz Rep What A Blogger Is

Telling An Orbitz Rep What A Blogger Is

There was an amusing little tangent in my conversation yesterday with an Orbitz rep when I went to change my ticket. Talking with her was the first time I’ve ever hinted to a telephone customer service rep that I write for The Consumerist.

Orbitz Supervisor Plays Hardball With USAir, Gets Them To Rebook Tickets

Orbitz Supervisor Plays Hardball With USAir, Gets Them To Rebook Tickets

Nicholas had a business trip go bad quickly when USAir canceled a flight and wouldn’t make things right again. His tickets were through Orbitz, and although he had a terrible experience with Orbitz’s first line of CSRs, he eventually managed to find a supervisor who made sure USAir helped solve the problem—even going so far as to let Nicholas secretly listen in on a call with a USAir agent.

Reach Orbitz's Customer Service Head Honcho

Reach Orbitz's Customer Service Head Honcho

If you have a problem with Orbitz and regular customer service and escalating to a supervisor doesn’t help you, give this gal a call.

Update: Orbitz Sent Reader To Collections For Ticket They Never Sold Him

Update: Orbitz Sent Reader To Collections For Ticket They Never Sold Him

Here’s some updates on the post about reader Josh, whom Orbitz wanted to make pay for a ticket they never sold him and he never used. Turns out that between when he sent his original letter to us in February and when we posted it, Orbitz sent him to collections. But now that his story got on here and Digg, Orbitz’s ass-covering machine has been activated…

Orbitz: Pay For Ticket We Never Sold You Or Else

Orbitz: Pay For Ticket We Never Sold You Or Else

UPDATE: Orbitz Sent Reader To Collections For Ticket They Never Sold Him

Reach Orbitz Executive Customer Service

I’m just getting situated here and it’s amazing how many unfounded complaints there are in the old Consumerist tipbox about Orbitz. It’s really not fair, so, to counteract that and the negative stories Consumerist posted, here’s the number for their HQ: (312) 894-5000. Ask to be transferred to the office of Steven Barnhart.

Even Physicists Are Not Smart Enough to Avoid Getting Screwed By Orbitz

Even Physicists Are Not Smart Enough to Avoid Getting Screwed By Orbitz

We’re not saying the rest of you are dumb, but when physicists from CalTech can’t manage to make travel arrangements without getting stuck with hundreds of dollars in “change fees,” there might be a problem with the website. And by problem we might mean “scam.” And by scam, we might mean, “policies designed to increase fees by being deliberately confusing and overly restrictive.” In this case, Sean, a Senior Research Associate in the Department of Physics at the California Institute of Technology, was trying to book a new ticket with money from a credit on a previously canceled ticket, which is much harder than identifying the unified field theory.

Orbitz Hides Flex Search

Orbitz Hides Flex Search

For some reason, and we really can’t imagine what that reason might be, Orbitz has cleverly hidden its “Flex Search” feature. As far as we can tell, it’s only accessible through the sitemap. In any case, it’s not actually gone, so here’s a link to it. We are so punk rock.— MEGHANN MARCO

Orbitz Misprices Tickets and Holds Your Credit Hostage

Reader Kristin gets the double whammy of poor service from online travel agency Orbitz.com.

Orbitz Customer Cancels Reservation For Spite

Orbitz Customer Cancels Reservation For Spite

Even with Orbitz’s notoriously inept customer service – behind that facade of campy commercials and flash games, there’s…more facade – this is a new one. Reader Missdona booked a room at the Bellagio hotel last week. Yesterday, the price dropped $20. She tried to lock in the lower rate but was unable to online and the phone people consistently put her on long hold only to disconnect her or refused to help. She decides to cancel and book with the hotel direct. A phone rep tells her that cancelling will cost $25.

UPDATE: Trifecta of Crappy Airplane Stories, +1

UPDATE: Trifecta of Crappy Airplane Stories, +1

Here’s a first, Justin writes about one of the very same extreme flight delays that another reader wrote in about!

Fly First Class For Cheap

Fly First Class For Cheap

There’s no need to lead an on-board mutiny or deploy Macchivelian mind-tricks, here’s how you get first-class airplane seats for cheap.

Airlines Lobby to Add More Fine Print to Airfares

Airlines Lobby to Add More Fine Print to Airfares

Consumers Speak: OrbitzMisunderstanding Sends Pop on Wedding Day Adventure

Update: A couple of you have written in to criticize our framing of this complaint, pointing out that this was not an error on the part of Orbitz or America West so much as a failure of planning on the part of those involved. You’re right. We do read every complaint before posting them, but we didn’t think this one through. Apologies. (We still enjoyed the story, however.)