orange-juice
(tochis)
—>A 20-year-old in Aloha, Oregon, called 911 on Memorial Day to complain that he wasn't given the orange juice he ordered. While he was on the phone describing this emergency, a McDonald's employee also called 911 to complain that the 20-year-old was blocking the drive-thru. And somewhere in the city, a kitten died in a tree fire because the emergency lines were all tied up. UPDATE: We've located the audio of both calls. More »
Forget all that spin about listening to customer complaints: it looks like the real reason Tropicana killed off its rebranding push after only two months is because sales dropped by 20% during that period, while some big competitors posted double-digit gains. We have a feeling Tropicana is going to end up in a lot of business and marketing textbooks in the future. [AdAge] (Thanks to Ross!) More »
One final Tropicana thing: this video clip from 5 weeks ago shows Peter Arnell explaining the thought process behind the Tropicana redesign. It's a peek behind the curtains at how much thought goes into packaging, and how it's designed to communicate to you subconsciously. [AdAge] (Thanks to wanda!) More »
—>The Tropicana redesign disaster seemed strangely familiar to us, and we just now realized why: the Simpsons already did it. More »
—>The New York Times says that "loyal" Tropicana customers are up in arms about the new packaging, calling it "ugly," "generic" and claiming that it looks like a store brand. Others say that the packaging makes it difficult to distinguish between the different varieties of orange juice. More »
—>The Grocery Shrink Ray continues its miniature spree across the supermarket aisles of America. Here's 14 more victims that have surfaced in the past week, as spotted by our watchful bands of deputized Consumerist reader-investigators... More »






