Here’s something neat. Comcast, Time Warner Cable, and Cablevision/Optimum actually let customers opt out of arbitration when they sign up. If you don’t want to give up your right to personally sue them in a court of law and be forced into a kangaroo court overseen by a judge whose fees are paid for by the company you’re suing, Cablevision will let you. The caveat is that you have to tell them within 30 days of signing your contract. Here’s the links and relevant contract language to opt-out: [More]
Cablevision is trying to scare consumers into signing up for basic cable service ahead of the planned transition to digital television. After February 17, 2009, consumers will need a $60 converter box to receive television signals over-the-air. The transition to digital will significantly improve the quality of over-the-air television, but that isn’t stopping Cablevision from funding a scare-mongering campaign to rustle up new business.
This is the log of calls Brian has received from 516-393-0168.