Enterprise wouldn’t replace Melissa’s rental car even after a mechanic declared the tire on her current car “unrepairable,” and warned that it would be unsafe to drive 400+ miles back to New York from Rochester on a donut spare. Enterprise told Melissa to spend the day repairing the car at a garage at her own expense. Melissa, who was recovering from surgery, asked to swap her broken car for one that worked, a request Enterprise repeatedly denied.
For most people, when you’re at a point in life where you need surgery, you’re not feeling exactly empowered or willing to grill your doctor on his or her exact qualifications. But you should, says—of all groups—the American College of Surgeons. Thomas Russell, the organization’s executive director and a surgeon, says, “Patients should feel free to ask their surgeon anything they want answered about the operation or the surgeon’s competency to perform it. There are no questions that should be off the table.”