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BlackBerry Writes Customers Open Letter Telling Them Everything Will Be Okay, Promise

Full-page ads are rolling out today in 30 publications sprinkled across nine countries with an open letter from struggling BlackBerry to its customers. The gist? Please don’t leave us, we cross our hearts and swear to die that everything is going to be okay and you can still use your phone in the near future.
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An Open Letter To You From An Employee At A Liquidating Bookstore

An Open Letter To You From An Employee At A Liquidating Bookstore

Have you ever wondered what goes through the mind of a clerk behind the register at your favorite bookstore which is being liquidated in a bankruptcy sale? What do they make of all of it? What are their hopes and dreams? Are they just mentally picturing making everyone’s head explode? Well nows your chance to plumb those depths, as McSweeny’s has published a humorous open letter written by an employee at one of these stores *cough* Borders *cough*. [More]

Delta Screws Man Out Of Family Trip, Business Conference, WSJ Interview, And Two Flights

Delta Screws Man Out Of Family Trip, Business Conference, WSJ Interview, And Two Flights

Wow, the folks at Delta really must hate the creative director behind and star of those UPS whiteboard commercials, Andy Azula. On the open letter he published today, he notes that he’s a frequent-flyer with Platinum status on Delta, and until this past June one of their “biggest fans.” Then Delta forced him, his wife, and his twin seven-year-olds to wait 13 hours in the Richmond, VA airport, while their luggage remained trapped on a plane that was forever “almost fixed.”

Open Letter To SonicWALL: We Are Not Porn

Open Letter To SonicWALL: We Are Not Porn

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