Ooops

IKEA, Where 50% Off Is Really Just An Approximation

Consumerist reader Brad was looking at IKEA’s Black Friday mailer that went out this week and noticed that something just was just a bit off about the math on this deal on soft toys. [More]

El Al Error Allows Customers To Book Heavily Discounted Fares; Airline Decides To Honor Tickets

El Al Error Allows Customers To Book Heavily Discounted Fares; Airline Decides To Honor Tickets

Earlier this week, a glitch in the El Al ticketing system allowed around 5,000 U.S. travelers to snap up heavily discounted airfares to Israel. And after a couple days of mulling over its options, the airline has just decided to honor those tickets. [More]

Southwest Bills Customers Multiple Times In Failed Facebook Promotion

Southwest Bills Customers Multiple Times In Failed Facebook Promotion

To celebrate its 3 millionth Facebook like — perhaps the most useless metric in social media — Southwest Airlines announced a half-price fare sale. But when some people tried to take advantage of the deal, they ended up having their credit and debit cards dinged with multiple charges. [More]

Not Everyone Is Amused By ASUS' Ogling Of Booth Model's Butt

Not Everyone Is Amused By ASUS' Ogling Of Booth Model's Butt

Taiwanese electronics company ASUS made a bit of an oopsie when it took to its Twitter account to post a photo and wink-wink-y joke about the derriere of a model showing off one of its computers. [More]

Woman Buys, Rehabs Wrong House; Can't Get Anyone To Care About It

Woman Buys, Rehabs Wrong House; Can't Get Anyone To Care About It

A woman in Mississippi says she spent thousands buying and rehabbing a foreclosed-upon home, only to find out after the fact that oops, she actually bought the smaller, cruddier house next door. Making matters worse, no one seems to be willing to take the blame or help her out. [More]

Insurer Sells Couple The Wrong Policy. Is An Apology Enough?

Insurer Sells Couple The Wrong Policy. Is An Apology Enough?

More than two years ago, a Florida couple called up a supplemental insurance provider to take out a disability coverage plan in case the wife became pregnant. Her work doesn’t cover maternity leave, but the policy would help pay the bills while cared for the child. That is, if the insurer had sold them the correct policy. [More]

Chase Admits To Accidentally Deducting Payments Multiple Times

Chase Admits To Accidentally Deducting Payments Multiple Times

In the last few days, we’ve received a couple of e-mails from readers who were getting strange explanations from Chase about why automated payments had been deducted twice from their accounts. But before we could figure out what was going on, the bank has issued a “my bad” to affected customers, and thrown in $25 in “we’re sorry” cash. [More]

Apple Confirms iOS 5 Bug Is Screwing With Some iPhone 4S Batteries

Apple Confirms iOS 5 Bug Is Screwing With Some iPhone 4S Batteries

It’s been almost a week since some iPhone 4S users began complaining about their batteries not charging or draining too quickly and all the while Apple had remained quiet on the topic. But today, the cool kids of Cupertino confirmed that some glitches in the latest iPhone operating system appear to be the cause of the problem. [More]

Best Buy Sells You Appliances, Then Sells Them To Someone Else

Best Buy Sells You Appliances, Then Sells Them To Someone Else

John got a great deal on a floor-model washer and dryer unit at Best Buy. But he wasn’t the only one. After he completed the purchase, Best Buy sold the units out to another customer, delivering them to the other purchaser before reaching John. That’s a simple enough error that could have been easily fixed by, say, offering a significant discount on another set of the same model. But that’s not possible at this Best Buy. [More]

Wells Fargo Admits To Sending Thousands Of Statements To Wrong Addresses

Wells Fargo Admits To Sending Thousands Of Statements To Wrong Addresses

Need another reason to make the move to paperless bank statements? How about the fact that one of the nation’s biggest banks managed to send thousands of its customers’ statements to the wrong people? [More]

Time Warner Cable Admits To Screwing Up Thousands Of Bills This Summer

Time Warner Cable Admits To Screwing Up Thousands Of Bills This Summer

An Ohio woman was downright ticked-off when she picked up her cable bill in August, only to find that her invoice for the phone, internet and cable bundle had jumped from $89.95/month to $179. And it looks like she wasn’t the only one. [More]

Escrow Company Error Lands Home In Foreclosure

Escrow Company Error Lands Home In Foreclosure

When you’re buying a home, you fork over some cash to pay for title insurance to cover your butt in case there are any existing liens on the property. But what do you do when your home ends up in foreclosure because the company that’s supposed to be providing that insurance screws up royally and then tells you not to file a claim? [More]

Someone At Cabela's Doesn't Know How To Use The Bcc Button, Exposes Hundreds Of E-Mail Addresses

Someone At Cabela's Doesn't Know How To Use The Bcc Button, Exposes Hundreds Of E-Mail Addresses

Outdoorsy retailer Cabela’s managed to irk a number of its online customers twice in the last day. The first involves posting a product with a glaring pricing mistake; the second instance came when it e-mailed all the customers who had tried to take advantage of the error — and revealed all of their e-mail addresses to everyone else on the message. [More]

Pizza Place Learns To Not Call Customer "Dumbass" On Twitter

Pizza Place Learns To Not Call Customer "Dumbass" On Twitter

There are some very good reasons why many traditional publicists hate Twitter and other social media outlets that give businesses unfettered access to immediately address their customers. Because it’s amazing how quickly you can anger your entire customer base in 140 or fewer characters. [More]

Chase Regrets To Inform You, And The Credit Bureaus, That You Are Dead

Chase Regrets To Inform You, And The Credit Bureaus, That You Are Dead

It was so thoughtful of Chase to send a letter of condolence to the family of a recently deceased customer in Florida. Or at least it would have been had the woman actually been dead. [More]

Don't Bend Your iPod Back And Forth Until The Battery Explodes

Don't Bend Your iPod Back And Forth Until The Battery Explodes

Adolescence is a time for people to learn by doing, but here’s one bit of advice we’d like share with the future of America now: As tempting as it may be, don’t go bending your iPod — or really any electronic device — back and forth until it breaks, the battery explodes and the ambulances come. [More]

Southwest Pilot Suspended For Ranting Over The Radio That He Can't Date Gay, Old & Fat Flight Attendants

Southwest Pilot Suspended For Ranting Over The Radio That He Can't Date Gay, Old & Fat Flight Attendants

While Southwest Airlines might be tops in customer satisfaction, at least one of its pilots is dissatisfied with his employer’s lack of sexy stewardesses. And now that pilot has been suspended after his profanity-filled rant on the topic was broadcast from the cockpit. [More]

JetBlue Goofs On Rewards Points Offer, Decides To Honor It Anyway

JetBlue Goofs On Rewards Points Offer, Decides To Honor It Anyway

Regular readers of Consumerist might remember a story from a few weeks back where US Airways sent out an e-mail telling customers they’d received 1,000 free airline miles, only to take them back a couple days later when the airline realized it was a mistake. Yesterday, JetBlue faced a similar problem, but decided to handle the situation slightly better. [More]