The error occurred in diagnosis before the surgery took place. The surgery staff followed all appropriate safety protocols, including marking the surgical site and pausing before surgery to confirm the final details.

Unfortunately, the side of the affected kidney was incorrectly identified in the medical chart several weeks before the surgery took place.

The box "had a document indicating it was sold because the shipping company could not deliver it or find its owner," and UPS told MSNBC that it keeps undeliverable packages for at least 3 months before liquidating them. What we can't figure out is how three full months elapsed between early December, when the box was shipped, and the end of February, when the box had clearly already been liquidated and was being offered for resale by a private business.

(Thanks to Sarah!)

"Medical records sold to teacher as scrap paper" [MSNBC]
(Photo: Orin Optiglot)

In an apparent reference to investors' anger, he said: "I can assure you, you will be going through a metal detector." He ended the conference call by saying "Let's go. There's no questions. Let's get the [expletive] out of here."

Sallie Mae spokesman Tom Joyce called the metal-detector remark "an attempt at humor" and the expletive "an unfortunate slip of the tongue." Mr. Joyce said the call had been intended for Mr. Lord, in his new role, to give investors a "broad overview" of the company's situation.

Sallie Mae: Expletive Included [WSJ]
Full Conference Call Transcript [Seeking Alpha]
(Photo: Susan Biddle)

Advertising Age commissioned us to write up the top ten biggest business debacles of 2006.

1. AOL refuses to cancel customer's account
2. Comcast tech falls asleep on customer's couch
3. BOA employee sings U2 cover about MBNA merger
4. Sony recalls potentially exploding batteries
5. Bausch & Lomb recalls fungus causing contact-lens solution
6. AOL releases users' search records online
7. Northwest tells laid-off workers to dumpster dive
8. Wal-Mart's fake blogs exposed
9. Hasbro markets Oozinator with suggestive video
10. Cingular cans contracts of unprofitable customers

This list appears in the print edition of Advertising Age on newstands now. Some of the list items were suggested by the readers, and several of the original stories came out of reader tips. Nice work, people!

Story behind the stories, inside...

1. AOL refuses to cancel customer's account

Vincent Ferrari called to cancel his AOL account, and a 20-minute battle with the customer-service rep ensued. Little did AOL know Vincent recorded the call, and it became an internet hit that spread to radio and TV. AOL publicly apologized and revamped its call centers to make canceling easier. Subsequently, AOL began to hemorrhage subscribers at record levels.

2. Comcast tech falls asleep on customer's couch

Brian Finklestein recorded a Comcast tech asleep on his couch while waiting on hold with HQ. The video spread across the web and onto national TV. Comcast apologized and sent a crack team of seven technicians to solve Brian's problem. It took them five hours. And the sleeping technician? Unceremoniously dumped. Which is a little sad, since it was HQ who had him on hold for so long.

3. BOA employee sings U2 cover about MBNA merger

Ethan Chandler covered U2's "One" at a company lunch to pep up the troops about the 2005 merger with MBNA. At the time, the employees were kept in the room by the open bar, but the internet watched in rapture. Thanks to the video's popularity, Universal Music may be suing Ethan, and Bank of America affirms its identity as a major toolshed.

4. Sony recalls potentially exploding batteries

Sony and all the major laptop makers launched the largest product recall in the history of mankind after it was found that certain Sony batteries could combust while in use. Several incidents were documented and distributed online before the recall launched. In one, a hunter's laptop went off while sitting on a box of ammunition in his truck, forcing him to dive for cover as the truck spewed live rounds in every direction.

5. Bausch & Lomb recalls fungus causing contact-lens solution

B&L withdrew popular lens-cleaning solution ReNu MoistureLoc after outbreaks of fusarium keratitis fungus emerged in users' eyes. At least one user went blind as a result. Cases were first reported in 2004 in Singapore. In reaction to the news, B&L's stock dropped. After the company announced the recall, the stock went back up.

6. AOL releases users' search records online

In a misguided attempt to aid academic researchers, AOL released the search records of more than 500,000 users. Not surprisingly, the move didn't go over well with privacy advocates (or AOL critics). User IDs were blacked out, but it didn't exactly take a hacking genius to exploit the records and follow searches back to the source. Reporters at The New York Times were able to correlate one user's searches and discover said user's identity.

7. Northwest tells laid-off workers to dumpster dive

After broad staff cuts, Northwest distributed a handbook for thrifty living to pink-slipped employees. Some of the suggestions were relatively sound, but others were insulting. Among 101 ways to save money, the booklet advised, "Don't be shy about pulling something you like out of the trash." So much for dismissal with dignity. Also: "Bicycle to work." That would be good advice, provided the recipients had a job to bike to.

8. Wal-Mart's fake blogs exposed

Unable to tell the true story about Wal-Mart through press releases, Wal-Mart's PR agency, Edelman, turned to the blogosphere. One blog followed a couple who decided to "Wal-Mart Across America," parking their RV in a different Wal-Mart every night. It was later discovered that the people writing the blog had their entire trip underwritten by a pro-Wal-Mart group, which in turn received most of its funding from Edelman.

9. Hasbro markets Oozinator with suggestive video

One of the latest Super Soaker water guns is the Oozinator, which shoots a sticky polymer in addition to water. Hasbro's spot showed an older teen shooting younger boys with the goo. The results were suggestive and disgusting, and Hasbro removed the video from its site. Hundreds of innuendo-laced reviews flooded Amazon but were later deleted. A few archivists managed to save and publish the video and comments, where they continue to delight viewers.

10. Cingular cans contracts of unprofitable customers

Former AT&T customers and other "unprofitable" customers had their service degraded. Cingular: raising the bar, then lowering it on their customers' necks.

— BEN POPKEN

Consumerist's 10 Biggest Business Debacles [AdAge]

Logically speaking, it's absolutely correct. — BEN POPKEN

We know, it's so hard to choose. AOL? Sleepy Comcast Guy? The deli that overcharged you by 20 cents?

Your responses may be included in a forthcoming magazine article. Hawt! — BEN POPKEN

Several Digg commenters say Walmart experienced a similar outage last year.

Either Walmart has a crappy server setup...a relatively unlikely scenario... or they're trying to drive foot traffic to their brick and mortar stores by thwarting online shoppers. — BEN POPKEN

UPDATE: Walmart's site was back up by mid-afternoon. Walmart.com spokeswoman Amy Colella blamed a "higher than anticipated traffic surge."

"Nonetheless, with the exception of Wal-Mart, online retailers were generally performing well," said the AP.

Cingular pulled a ringtone from its offerings yesterday due to its "blatantly offensive" nature. Reportedly, the ringtone started with a siren and then a southern male drawled, "This is la Migra," slang for Border Patrol.

"Por favor, put the oranges down and step away from the cell phone. I repeat-o, put the oranges down and step away from the telephone-o. I'm deporting you back home-o," continued the voice.

The ringtone was developed by Barrior Mobile, owned by Lagardere Active North American, a U.S. division of a French media company.

Guess your neck can get red in the French Riveria, too.

We've reconsidered. We messed up. We came across like stupid whiny bitches. We tried to abuse the power of blogs to get what we wanted. There was a good way to go about this, and an asshat way, we chose the latter. We're sorry, Threadless, Shondi, Consumerist readers and all witnesses of this online travesty. Egg on the face while eating crow, scooped in with our own foot, really. You can keep reading further if you're the type who enjoys slow-moving car accidents.

Go buy a t-shirt at Threadless. They're cool, cheap and will ship quickly.

"I don't have Flash 8 at work, and can't upgrade without IT approval, which is way too much trouble.

I was looking for luggage today—during my lunch hour, of course, which is also when I read Consumerist.

After being asked to install Flash and declining, this is where I was redirected..."

The HTML jockeys seem to have taken the word "can" very literally.

UPDATE: The silly link has since been fixed, this is how it used to look.

The smaller text reads, "Congratulations, [placeholder for winning team]! As someone who has purchased sports products from Amazon.com, we thought you should be the first to see our selection of NCAA championship products."

Whoops. And as Anne writes, "Not to mention that I am not a basketball fan, have never purchased books or clothing related to basketball."

The email's subject line was, "Subject: [placeholder for winning team] Wins the NCAA Tournament!"

(Thanks to Derek and Anne!)