GM CEO & NHTSA Director Admit Maybe They Messed Up This Ignition Recall

GM CEO & NHTSA Director Admit Maybe They Messed Up This Ignition Recall

This afternoon, two people who inherited the crud-storm that is GM’s ongoing, massive ignition-related recall sat before lawmakers in Congress and tried to both defend their respective organizations while admitting that mistakes were made, resulting in at least 13 deaths. [More]

Senate Report: Target Missed Multiple Warning Signs Leading Up To Data Breach

Senate Report: Target Missed Multiple Warning Signs Leading Up To Data Breach

A new Senate staff report from the Commerce, Science and Transportation Committee released last night charges Target with missing multiple warning signs before hackers stole the personal information of up to 110 million customers late last year. [More]

Carnival Sends Out E-Mail With Boarding Advice For Cruise You Didn’t Book

Carnival Sends Out E-Mail With Boarding Advice For Cruise You Didn’t Book

It’s nice to get helpful advice from a cruise operator in advance of departure. But it can be alarming when that advice is for a cruise that you know nothing about and a ship you never booked travel on. [More]

Dear Five Guys: Don’t Copy Customer On E-mail Where You Call Him A “Douche”

Dear Five Guys: Don’t Copy Customer On E-mail Where You Call Him A “Douche”

Have you ever penned a harshly worded e-mail about someone and then panicked for a moment when after you hit “send” out of fear that you may have copied the target of your vitriol on the message? 99.9% of the time, you did not… but when it does happen — and when you represent a major fast food chain — the results make for good Internet. [More]

Bank Of America Addresses Junk Mail To “Lisa Is A Slut”

Bank Of America Addresses Junk Mail To “Lisa Is A Slut”

Only a couple weeks after OfficeMax sent out some junk mail addressed to “Daughter Killed in Car Crash,” a California woman says a mailing from Bank of America showed up at her mother’s home with her name printed as “Lisa Is A Slut” McIntire. [More]

(Consumerist)

Verizon Wireless To Honor Unintentional Upgrades For Unlimited Data Customers

There are still some Verizon Wireless customers holding on to the unlimited data plans the company killed off in 2012. Over the weekend, VZW accidentally allowed some of these customers to upgrade to new phones without requiring that they switch to a new, shared data plan. In a move that makes the company look slightly less evil, it has decided to honor these upgrades without forcing the subscribers to change plans. [More]

Bank Cleans Out, Forecloses On Wrong House

Bank Cleans Out, Forecloses On Wrong House

The crew got their orders from the bank: a house was getting repossessed, and it was their job to clean it out. They did. What they didn’t know was that they had the wrong house. The real target was a home on a street with the same name in a different town. Who screwed up? The repo crew? The bank? The person who named the streets? [More]

Same Crew Demolished Wrong House Two Days In A Row

Same Crew Demolished Wrong House Two Days In A Row

Everyone makes some mistakes at work sometimes. Usually, though,  someone else catches the error before something catastrophic happens. That wasn’t the case in Fort Worth, Texas, where the crews hired to demolish condemned buildings knocked down the wrong one. Worse: they did it again the following day.  [More]

Emeritus Assisted Living Asks Employees To Do Damage Control After Frontline Exposé, Accidentally CCs Reporters

Emeritus Assisted Living Asks Employees To Do Damage Control After Frontline Exposé, Accidentally CCs Reporters

One day after Emeritus Senior Living, the nation’s largest for-profit assisted living chain, was the subject of a Frontline/ProPublica exposé, the company reached out to its employees, asking them to do damage control. Emeritus also made a classic mistake straight out of the Worst Company In America handbook when it accidentally copied ProPublica on the staff-only e-mail. [More]

Punked TV Station Fires Producers Over Bogus Asiana Pilot Names

Punked TV Station Fires Producers Over Bogus Asiana Pilot Names

Nearly two weeks after Oakland TV station KTVU became the laughing stock of the season for airing an “exclusive” list of obviously bogus Asiana airline pilot names, three producers at the station have been given the axe. [More]

(ChrisGoldNY)

Here’s Why You Should Always Read The Rules Before Cashing In A Guarantee

Guarantees can be tricky things. If you want to take advantage of a company’s low price guarantee, no matter how widely advertised it is, it’s a good idea to take a minute to read the terms and conditions of that guarantee before taking advantage of it. Even if it’s advertised on TV. Even if you think you know how the guarantee works. Just ask Marc. [More]

Just a few of the apologies from the ByPost Twitter feed this morning.

Company Learns That Fat-Shaming People On Twitter Will Just Lead To Lots Of Apologizing On Twitter

As most of us have learned over the last half-decade, while Twitter and other forms of social media do give users the ability to freely and instantly broadcast a message to the world, they also do nothing to stop users from firing off messages that would have been best left unsent. Case in point: A postcard company that is now having to do the apology shuffle after a Tweet effectively telling overweight people to cover up this summer. [More]

Printing Error Turns Pixar Kiddie Pool Into Informational Image On Bad Touching

Printing Error Turns Pixar Kiddie Pool Into Informational Image On Bad Touching

What should be a happy photo of a mom hanging out in the yard with her two boys in their cool new Pixar-themed pool is horribly, terribly, tragically transformed into something much darker, all thanks to an apparent error at the printing press that managed to slip through unnoticed. [More]

Once people realized 1 washcloth + 1 towel = $10, they rushed to buy as many washcloth/towel pairings as possible.

JCPenney Says Coupon Code Users Can Only Get One Of Those “Free” Towels They Ordered Online

We told you last week about savvy online shoppers who realized that a JCPenney coupon code for $10 off purchases of $10 or more could be used to snap up a washcloth/towel combination that cost exactly $10. It also looked like the code could be used repeatedly, so some folks just kept ordering these items until JCP ran out of every possible color. But now the retailer is saying “not so fast” to customers who placed multiple orders. [More]

Once people realized 1 washcloth + 1 towel = $10, they rushed to buy as many washcloth/towel pairings as possible.

JCPenney Coupon Code Results In Rush On “Free” Towels And Washcloths

In what is either a mistake that will probably result in angry customers and canceled orders or a deliberate effort to rid its warehouses of towels and washcloths, JCPenney issued a coupon code earlier today for $10 off purchases of $10 or more. [More]

(Listener42)

If you’re trying to sell a product, it’s probably a good idea to make sure that the person you’re e-mailing isn’t the person who invented a competing product. Say, trying to pitch the Drupal content management system to the creator of competitor WordPress. Sometimes it helps just to Google someone’s name. (via PRDaily)

(cmorran123)

IRS: H&R Block Causing Refund Delays After Bungling 600,000 Tax Returns

Many of us find the Internal Revenue Service’s income tax return pretty darn difficult to figure out, which is why companies like H&R Block exist — ostensibly, to help customers maneuver the complicated forms and get them a nice tax refund if possible. But it seems H&R finds those forms confusing, too. [More]

(frankieleon)

Banks Uncover Additional Wrongful Foreclosures On Military Members

The Servicemembers Civil Relief Act (SCRA) is intended, in part, to help protect active-duty members of the armed forces from having their homes taken away by foreclosure, but as we’ve seen, this hasn’t stopped banks from ignoring the law and taking those houses anyway. Now comes a report that banks have recently uncovered hundreds of additional wrongful foreclosures on the homes of servicemembers. [More]