We hear wonderful things about Amazon Prime…except from readers who live in parts of the country served by smaller shipping carriers like Ontrac and Ensenda. Reader Z. recently reported a package missing, and Amazon sent a replacement. Ontrac brought both the original package and the replacement on the same day…a week after that original shipment was supposed to arrive. [More]
We’ve never been in charge of hiring drivers for a delivery service, but we’re pretty sure that one of the requirements is that candidates be able to read. If not, maybe it should be. Recently, Drew was supposed to get a package from Amazon, delivered by OnTrac, but he missed the delivery. Here’s the thing, though: if the driver really stopped by, and can read, the door buzzer would have dialed Drew’s cell phone. He got no calls. [More]
Our readers generally love Amazon Prime, but complain about the regional delivery services that Amazon contracts with in some areas in order to make that fabulous free two-day delivery possible. Carriers that include Ontrac and Ensenda seem to get the job done okay most of the time. When things go wrong, though, customers who had the wacky assumption that “out for delivery” meant their packages would actually be delivered get upset. [More]
Last week, we shared a story from a reader who got a very early wakeup call from OnTrac, on his porch with an Amazon package a few days earlier than anticipated. Ryan, meanwhile, has sort of the opposite problem. No, OnTrac isn’t pounding on his door after he went to bed. His packaged showed up in the system as “delivered” even though there was no sign of it. He actually received it the following day. Is OnTrac messing around with flux capacitors, redefining “delivered,” or is something else going on here? [More]
It’s 8 A.M. Consumerist Standard Time. Time to get up! Don’t worry if you’re still feeling groggy, though. If you live in an area where OnTrac delivers Amazon packages, put some pants on. it’s entirely possible that your local delivery person could be at your door any minute now. At least that’s what happened to Richard. Today, that’s not much of a problem: you might even be on your way to work by then. The problem is that OnTrac stopped by and pounded on his doorbell on Saturday morning, rousing him and his neighbors. [More]
Dick tells Consumerist that his recent Amazon order was more of a comedy of errors than the simple business transaction that it should have been. It wasn’t Amazon’s fault. Their delivery company Ontrac somehow managed to not deliver his package, then send it back to Amazon, then deliver both the replacement item that Amazon sent and the original package to Dick within an hour of each other. Something is terribly wrong here. [More]
Brian paid for an Amazon Prime membership in order to expedite shipments. Unfortunately, the company contracted to deliver the goods to him doesn’t seem up to the job.