(jdong)

How Should Business Owners Respond To A Negative Online Review?

We know that the proper response of a business to a bad online review shouldn’t be to post their own fake positive ones, or to fine wedding hosts for the bad reviews by their invited guests. Yet what should the proper response be when someone expresses dissatisfaction with your business…or when you take over a business with a history of bad reviews? [More]

Court Allows Company To Ask Amazon To Identify Negative Reviewers

(photographybynatalia)

While courts have held that companies have to prove an online review is libelous before it can be forcibly deleted, there is still a question about whether anonymous review-writers have a right to remain unnamed. A federal judge in Washington state recently decided that one company can request that Amazon provide information about users who left questionable reviews about the plaintiff’s products. [More]

KlearGear.com Ordered To Pay $306K To Couple Who Wrote Negative Review

KlearGear.com Ordered To Pay $306K To Couple Who Wrote Negative Review

The saga of the harmless little negative online review that resulted in a $3,500 “Non-Disparagement Fee” continues, with a Utah court ordering the owners of KlearGear.com to pay damages of $306,750 to the couple who wrote that review. But whether the company will ever pay up is another story. [More]

(jdong)

Is Yelp Holding Positive Reviews Back When Restaurants Don’t Advertise? Nope

For more than five years now, we’ve reported on business owners’ allegations that review site Yelp makes shakedown calls, threatening to hide negative reviews if businesses pay up for advertising, and promising to hide positive ones if they do. A Toronto restaurant is just the latest business to make such claims, and took the allegations to that city’s subreddit. Only there’s no real proof. [More]

Hotel Files $74,500 Defamation Suit Against Anonymous TripAdvisor Reviewer

Hotel Files $74,500 Defamation Suit Against Anonymous TripAdvisor Reviewer

The relative anonymity of online review sites makes it tempting to vent one’s anger toward a company in an over-the-top way, but does the use of a screen name prevent you from being held liable for making knowingly false claims? One hotel in Oregon says no, and is suing an unknown TripAdvisor reviewer to prove that point. [More]

3 Tips To Writing A Yelp Restaurant Review That Is Worth A Read

3 Tips To Writing A Yelp Restaurant Review That Is Worth A Read

As helpful as crowdsourced review sites like Yelp can be, not every write-up is of use to a consumer trying to figure out whether a restaurant is worth the trip. Sometimes it’s because the review is too vague (“The menu wasn’t amazing” is one I come across too often). Other times it’s too specific (“The napkins didn’t match the table cloths! Never going back!”). And many reviewers tend to let their emotions get the best of them, giving slightly subpar meals a single star or throwing a restaurant a 5-star rating without really thinking about what that score implies. [More]

Debt Collection Company Actually Admits It Did The Wrong Thing After Bad Online Review

Debt Collection Company Actually Admits It Did The Wrong Thing After Bad Online Review

Does anyone currently see any pigs fluttering past the window? Or maybe there’s a new ice skating rink in hell? Because a debt collection company has actually admitted it was wrong. Specifically, the company that owned the supposed $3,500 debt a businesses levied against a customer who posted a negative review about an online shopping experience. [More]

EA Doesn’t Really Want People Sharing Negative Game Reviews Where Someone Might Read Them

EA Doesn’t Really Want People Sharing Negative Game Reviews Where Someone Might Read Them

It’s almost time to start thinking about this year’s Worst Company In America tournament, which can mean only one thing — two-time reigning WCIA champ Electronic Arts is once again making a final push to be hated by its own customers. This time, the video game giant has been caught apparently trying to game the Google Play review and ratings system. [More]

How Not To Have The Worst Hotel Stay Ever – Look For Fake Online Reviews

How Not To Have The Worst Hotel Stay Ever – Look For Fake Online Reviews

So, you’re planning a much-needed vacation to a beautiful destination, but you don’t know any of the hotels in the area. You do like most consumers and turn to online review sites like TripAdvisor or Expedia. But are these hotel sites really trustworthy? [More]

(Ben Balter)

This Will Be Fun: $3,500 Fine For Bad Online Review Is Going To Court

The saga of the couple fined $3500 for writing a negative review of a company back in 2008 continues and now, it’s going to court. [More]

(KUTV.com)

Customer Writes Negative Review After Never Receiving Order, Site Fines Her $3.5K

UPDATE 11/18: We’ve been in touch with Jen after numerous readers reached out to Consumerist saying they wanted to help with her case. She’s going to keep us in the loop about her situation, but wanted share a message with those who’ve been supporting her and her husband. “If you could just convey to everyone how much we deeply appreciate all the support the internet has generated, that would be wonderful,” Jen writes. Our readers are the best. [More]

(dmuth0

Why Do People Spend Unpaid Hours Reviewing Everything On Amazon?

Our lab-coated colleagues down the hall at Consumer Reports work hard to test and evaluate every consumer product from toilet paper to Tesla sports cars, and they get paid for their efforts. But there’s an army of product reviewers out there who volunteer their time and their only reward is peer recognition, “helpful” votes, and free stuff. They are the elite Amazon reviewers. [More]

Samsung Fined Because You Can’t Hire Writers To Say Mean Things Online About Competitors

Samsung Fined Because You Can’t Hire Writers To Say Mean Things Online About Competitors

Remember when Taiwan started investigating Samsung after a slew of mean comments about HTC started appearing online? Authorities there have decided that yes, Samsung was indeed paying writers to tear its competitor down while also writing glowing things to build Samsung’s phones up in the eyes of online commenters. [More]

(attercop311)

Some Negative Reviews Are Like When Your Dad Says He’s Not Mad, He’s Just Disappointed

You’re 16 and just came home reeking of Peppermint Schnapps, and have failed at making it into your bedroom undetected by your parents. Here it comes: You’re totally gonna be grounded, no more phone in your room and absolutely no AOL time. But wait, what’s this? Dad isn’t mad — he’s just disappointed in you. And there it is, the worst punishment ever — being told more is expected of you and you’ve failed. Turns out reviewers try this same treatment on the retailers they love the most. [More]

A screengrab of what Yelp's new online-ordering system looks like.

Is Yelp’s New Food Delivery Service Cause For Concern?

Earlier today, Yelp announced that it is rolling out online ordering functionality for a handful of restaurants, obviously with the intention of making it available to more businesses on the crowd-sourced review site. But now that Yelp has a vested interest in the success of some of the businesses that users review, it makes us wonder if the site is ultimately doing damage to its own reputation as a source for honest reviews. [More]

So simple, and so perfect.

Here’s Another Dose Of Chuckleworthy Amazon Reviews From The Reader Hall Of Fame

If there’s one thing we know about or Consumerist readers, it’s that you like to make yourselves laugh, and by extension, the rest of us. Last week’s call for more hilarious Amazon product reviews was more than heeded — our cup basically overfloweth and by cup of course we mean the tipline. Keep’em coming, and enjoy this fresh round of chuckles for the time being. [More]

Prisoners Have Opinions Too, Turn To Yelp To Review Jail Conditions

Prisoners Have Opinions Too, Turn To Yelp To Review Jail Conditions

Just because you’re locked up for dealing blue meth cooked up by a mysterious chemist in a pork-pie hat doesn’t mean you don’t have an opinion on the quality of your current accommodations. And where else better to share these sentiments than on Yelp? [More]

(Bill Binns)

Taiwanese Authorities Looking Into Claims That Samsung Paid Students To Slam HTC Online

The thing about online reviews is, they should be from real, actual customers — no matter the service or product. It’s a great way for consumers to discuss, dish, dis and otherwise express themselves, which is why Taiwanese authorities are investigating Samsung over allegations that the South Korean company recruited students to post negative comments about HTC phones on the Internet. [More]