Nine West wasn’t sure how much tax to charge Jane for her online order so they have gave her a price that was $5.48 less than what they actually charged. When Jane wrote in to complain and to ask for her money back, Nine West explained that it was impossible to instantly calculate how much tax to charge because they use two highly-sophisticated tax gizmos that simply can’t interface with their online store. Jane wants to know if Nine West’s charges are ethical and whether it’s worth complaining over six bucks.
Beware: CompUSA's 'In-Store Pick-Up' Is A Scam
By March 11, 2007
Kevin purchased two DVD and CDR spindles using CompUSA’s “In-Store Pick-Up” option; when he got to the store, the price doubled. Kevin had already handed over his credit card information and had a printed receipt. Why did the price double?
Overstock.com’s CEO Patrick Byrne ‘Perhaps’ is an Ogre
By February 27, 2006
We know Overstock.com sometimes has crappy customer service, as we amusingly revealed.
Overstock.com Actually Understocked, Manned by Soulless Robots
By February 15, 2006
It’s all about the “Oh damn, you’re screwed” for Heather who tried to buy some perfume for her girlfriend (yes, that kind of girlfriend). She could’ve gone down the road to the department store but was enticed by the online retailer’s promise to have it delivered on time for Valentine’s day. Needless to say, it didn’t happen. She took her case to Overstock’s customer service chat bots who display an extremely disarming and hilarious void of concern for her angst and their fumble. Full transcript, as posted to Craigslist: Portland, after the jump.
