It seems like just yesterday we were dreaming of a mega-luxury online retail platform where we could buy all the designer brands our wallets will never be able to afford. That’s probably because it was one day ago that reports began to swirl that online merchants Yoox and Net-A-Porter were thinking of merging to create one big high-end shopping destination on the interwebs. [More]
Amazon’s foray into the luxury apparel business may be over before it even began. Just a week after reports surfaced that the company was in talks to buy high-end retailer Net-a-Porter for $2 billion, the smaller company confirmed it’s seeking a possible deal with someone else. [More]
We may be a few months removed from the holiday shopping season, but some of us are still stewing over the broken promise of pre-Christmas Day deliveries from online retailers. And it appears we have reason to be disappointed with those retailers now that a study has found the majority of delays were their fault, not the postal carrier. [More]
Nine West wasn’t sure how much tax to charge Jane for her online order so they have gave her a price that was $5.48 less than what they actually charged. When Jane wrote in to complain and to ask for her money back, Nine West explained that it was impossible to instantly calculate how much tax to charge because they use two highly-sophisticated tax gizmos that simply can’t interface with their online store. Jane wants to know if Nine West’s charges are ethical and whether it’s worth complaining over six bucks.
Kevin purchased two DVD and CDR spindles using CompUSA’s “In-Store Pick-Up” option; when he got to the store, the price doubled. Kevin had already handed over his credit card information and had a printed receipt. Why did the price double?
We know Overstock.com sometimes has crappy customer service, as we amusingly revealed.
It’s all about the “Oh damn, you’re screwed” for Heather who tried to buy some perfume for her girlfriend (yes, that kind of girlfriend). She could’ve gone down the road to the department store but was enticed by the online retailer’s promise to have it delivered on time for Valentine’s day. Needless to say, it didn’t happen. She took her case to Overstock’s customer service chat bots who display an extremely disarming and hilarious void of concern for her angst and their fumble. Full transcript, as posted to Craigslist: Portland, after the jump.