As consumers continue to rely on online retailers to fill their holiday shopping needs, FedEx says this year will be busier than ever before: between Black Friday and Christmas, the company says it expects to handle 317 million packages. Which is a pretty impressive number — but what’s FedEx going to do to make sure those packages actually reach their destinations in time? [More]
Almost exactly a year after Amazon and book publisher Hachette entered a very public feud over an e-book pricing dispute, the mega online retailer is reportedly on the cusp of engaging in a new battle with the world’s largest book publisher, Penguin Random House. [More]
Mall staple Hot Topic is taking another chain under its umbrella for a $122 million price tag, announcing that it’s acquiring Geeknet, Inc., parent company of online retailers ThinkGeek and ThinkGeek Solutions, for $122 million. Commemorative T-shirts with cheeky sayings for everyone! [More]
Just weeks after rumors surfaced that Walmart was working on its own Amazon Prime-esque service, eBay is jumping into the game — except its subscription service is only available across that big Atlantic pond – for now. [More]
Amazon is gunning for businesses – connecting them with sellers of everything from lab equipment to food service supplies. The online retail giant launched its latest marketplace Tuesday, aiming to provide businesses with the same shopping service the company offers everyday customers. [More]
It seems like just yesterday we were dreaming of a mega-luxury online retail platform where we could buy all the designer brands our wallets will never be able to afford. That’s probably because it was one day ago that reports began to swirl that online merchants Yoox and Net-A-Porter were thinking of merging to create one big high-end shopping destination on the interwebs. [More]
Amazon’s foray into the luxury apparel business may be over before it even began. Just a week after reports surfaced that the company was in talks to buy high-end retailer Net-a-Porter for $2 billion, the smaller company confirmed it’s seeking a possible deal with someone else. [More]
We may be a few months removed from the holiday shopping season, but some of us are still stewing over the broken promise of pre-Christmas Day deliveries from online retailers. And it appears we have reason to be disappointed with those retailers now that a study has found the majority of delays were their fault, not the postal carrier. [More]
Nine West wasn’t sure how much tax to charge Jane for her online order so they have gave her a price that was $5.48 less than what they actually charged. When Jane wrote in to complain and to ask for her money back, Nine West explained that it was impossible to instantly calculate how much tax to charge because they use two highly-sophisticated tax gizmos that simply can’t interface with their online store. Jane wants to know if Nine West’s charges are ethical and whether it’s worth complaining over six bucks.
Kevin purchased two DVD and CDR spindles using CompUSA’s “In-Store Pick-Up” option; when he got to the store, the price doubled. Kevin had already handed over his credit card information and had a printed receipt. Why did the price double?
We know Overstock.com sometimes has crappy customer service, as we amusingly revealed.
It’s all about the “Oh damn, you’re screwed” for Heather who tried to buy some perfume for her girlfriend (yes, that kind of girlfriend). She could’ve gone down the road to the department store but was enticed by the online retailer’s promise to have it delivered on time for Valentine’s day. Needless to say, it didn’t happen. She took her case to Overstock’s customer service chat bots who display an extremely disarming and hilarious void of concern for her angst and their fumble. Full transcript, as posted to Craigslist: Portland, after the jump.