Do you think there’s even a remote chance that you might need to change your Sears order after the fact? Then you should go to a physical store and place your order there. Heather was told that she needed to perform that bit of time travel if she wants to cancel her mattress order before two weeks have passed. She noticed a problem fifteen minutes after the order went through, but because the order had been placed, she can’t do a darn thing until after the proposed delivery date, March 15th. [More]
GameStop Offers To Ship Out-Of-Stock Item, Doesn’t Mention It Will Take 7-9 Days Instead Of 3
By January 7, 2013
Joseph wanted to buy a PSVita, and went to GameStop to see whether they had one available. New or used, didn’t matter. They didn’t have any in stock, but told him that they could order one online for him, and it would arrive in three business days, with free delivery. That was fine by him, until he learned what he had actually bought: a refurbished Vita, yes, but one that would take as long as nine days to ship to his house. [More]
How Sears Drove Me Away To GameStop To Get Kinect
By December 21, 2010
Bryan wanted to get his hands on the Kinect motion-sensor controller for the Xbox 360, and ordered it on Sears.com, expecting it to come well before Christmas. That was a week ago, and Bryan has a Kinect now, but no thanks to Sears, on which he gave up due to broken promises and poor customer service. [More]
Gamestop Suddenly Hates Me, But Doesn't Know Why
By July 8, 2010
Lu seems to have annual run-ins with stubborn gaming retailers. Last year, a simple GameCrazy purchase racked up illicit fees and an apology from the chain’s district manager. This year, he writes that Gamestop decided to just deny an online purchase with no obvious problems. Why? Apparently Gamestop’s system just doesn’t like Lu. [More]
How To Cancel An Order You've Placed On Walmart.com
By June 27, 2008
As we noted in this earlier post, it’s technically not possible to cancel an order after you’ve placed it on Wal-Mart’s website. A helpful reader says there are a couple of ways around this, although neither option will immediately free up any hold on your funds.
Walmart.com Holds $550 Hostage For PS3 Bundle It Won't Ship
By June 26, 2008
Consumerist reader The Unicorn has $550 tied up in some strange Wal-Mart purgatory for a PlayStation 3 bundle that they won’t ship to her, even though it clearly states in their online terms that they won’t charge you for your order until it’s shipped. Her customer service queries are being met with content-free scripted CSR-bot responses. She writes, “Here’s the thing: don’t ever buy anything from Walmart, ever. I knew this, and ignored it, and now I’m paying the price.”
