Visa, MasterCard Endorsement Of Tap-And-Pay Could Replace Your Wallet With A Smartphone

Visa, MasterCard Endorsement Of Tap-And-Pay Could Replace Your Wallet With A Smartphone

We use our smartphones for everything, from taking photos and video to mobile banking. So why not replace your wallet with your phone? That’s a change that could be coming sooner rather than later now that MasterCard and Visa have endorsed a new mobile payment technology. [More]

HSBC Confuses, Angers Online Customers With Vague New Fees

HSBC Confuses, Angers Online Customers With Vague New Fees

UPDATE: A rep for HSBC has finally responded to our request for clarification on the fees. [More]

Capital One Made Me Different Loan Offers Depending On Which
Browser I Used

Capital One Made Me Different Loan Offers Depending On Which Browser I Used

Devin says Capital One’s online car loan rates differ depending on which browser you use to go loan-hunting. Apparently the bank’s loan-offering robot doesn’t think much of Firefox users. [More]

ING Won't Give Me My Dead Husband's Money (Updated)

ING Won't Give Me My Dead Husband's Money (Updated)

Cathy’s husband died about a year ago, and she recently discovered he had a secret CD account with ING that he was using to save up for a surprise vacation. For no apparent reason, the bank is freezing her out of the $2,000 in the account. She says it will cost much of than that in lawyer’s fees to try to get the money, but she’s fighting anyway. [More]

Chase Bank Is Back Online

Chase Bank Is Back Online

After more than 24 hours of complete uselessness, Chase’s website came back to life late Tuesday night. [More]

Chase Bank's Website Crashes, Is Being Bailed Out By Tech Support

Chase Bank's Website Crashes, Is Being Bailed Out By Tech Support

UPDATE: Chase.com has finally come back from the dead. [More]

My Formerly Free BofA Account Now Costs $9 A Month For No Reason

My Formerly Free BofA Account Now Costs $9 A Month For No Reason

Last month we wrote about Bank of America’s bid to coax customers to stop bothering tellers in person by offering free checking to those who stay away from branches and don’t request paper statements. [More]

Bank Closes Hacked Account Without Telling Me, Goes For Upsell

Bank Closes Hacked Account Without Telling Me, Goes For Upsell

Virginia discovered her Netflix DVDs stopped flowing because Wells Fargo disabled her credit card, apparently without notifying her. When she called to see what was up, she got an opportunistic upsell. The bank rep told her the account was closed because it had been “compromised” then offered her a $12-a-month protection plan to quell future compromising. [More]

BofA Received My E-Bills — But It Didn't

BofA Received My E-Bills — But It Didn't

My 3-year-old says “I don’t have to go potty,” takes a dramatic pause, then follows up with “But I do!” According to reader Alex, Bank of America echoes the delivery technique. BofA tells him it has received his e-bills. But it hasn’t! [More]

ING Apologizes For Screwup, Gets Me New Debit Card

ING Apologizes For Screwup, Gets Me New Debit Card

Responding quickly to Noah’s gripe about ING Direct canceling his debit card without his permission, the bank called him and sent him a new debit card. [More]

ING Cancels Debit Card, Repeats 'There's Nothing We Can Do' Refrain

ING Cancels Debit Card, Repeats 'There's Nothing We Can Do' Refrain

UPDATE: ING Got Noah a new debit card. [More]

Ally Bank Debits Account Before Customer Verifies That It's Hers

Ally Bank Debits Account Before Customer Verifies That It's Hers

Sometimes a company verifies that a bank account by making a couple of small deposits in it, then asking you to report back the deposit amounts. Don’t rely on that verification process to block any activity in the meantime, though. That’s what Suzette did with Ally bank, and she ended up with a $35 stop payment fee from her own bank.

Citibank Doesn't Want Your Business, Linux Users

Citibank Doesn't Want Your Business, Linux Users

For some reason, Citibank won’t let customers using Linux computers log in to their online accounts. Adam argues that in 2009 this doesn’t make sense, especially when no other major corporate website blocks him like this.

Man Says Byzantine ING Identity Verification Stops Him From Opening Account

Man Says Byzantine ING Identity Verification Stops Him From Opening Account

Rick recently moved and needed to set up a checking account quickly, so he went with ING, the online bank with which he already has a savings account. He tells personal finance blog Poorer Than You, the bank wouldn’t give him account because it couldn’t verify his identity.

Wells Fargo Will Let You Refinance For No Closing Costs Online

Wells Fargo Will Let You Refinance For No Closing Costs Online

If you’re saddled with a Wells Fargo mortgage, now would be a good time to slash your rate and payment through little effort by hitting up the bank’s streamlined refinancing program, which under certain circumstances lets you refi without being gouged for closing costs.

Update: USAA Posts Notice On Website Regarding Technical Issues

Update: USAA Posts Notice On Website Regarding Technical Issues

Last week we raised the ire of plenty of USAA fans by posting a story about a woman’s IRA that went missing for nearly a day. We were as surprised as many of you that she’d received such poor customer service from the first CSR she spoke with, considering USAA’s usually stellar reputation. But the next day someone from USAA contacted Travis and his wife to find out what went wrong. Here’s Travis’ update.

Citibank's Website Glitch Tricks Man Into Overpaying $755, But They Won't Issue Refund

Citibank's Website Glitch Tricks Man Into Overpaying $755, But They Won't Issue Refund

Citibank’s website isn’t reliable, at least according to them. Matt assumed that a website from a bank could be trustworthy, and that if there was no scheduled payment showing up, then he must have forgotten to arrange it. He scheduled a second payment, but then both payments went through one day apart. Now Citibank refuses to give him a refund: he should have called or emailed before rescheduling, they’ve told him, and not trusted what the website was telling him.

WaMu Online Banking Treats You Like A Criminal

WaMu Online Banking Treats You Like A Criminal

With all the focus on the girl rocketing across the desert in a supersonic purple dildo, Washington Mutual forgot to mention one thing. When you sign up for a new account with them online instead of in person, be prepared to be treated like a criminal at every turn. Here’s Brett’s story of why he and his partner don’t bank with WaMu, and never will again…