one way contract

New York Agency Wants Sprint To Pay ETF To Dropped Customers

The New York State Consumer Protection Board suggest that Sprint pay $200, the amount it would have charged customers to end their contracts, to the 1000 customers it dumped for calling customer service too much. Mindy Brockstein, the board's chairperson, told the AP:

"These former Sprint customers will have to purchase new phones and incur other expenses and inconveniences if they want to continue receiving wireless service," Bockstein said. "Sprint Nextel should do more to improve the quality of its customer service and this is a good place to start."

Brockstein says she's send a letter to Sprint requesting the payout, and if they refuse, she will be approaching New York lawmakers who she claims are already interested in creating a "Wireless Customer Bill of Rights." More »

one way contract

Sprint Drops You Because You Call Customer Service Too Much

If you persistently insist that Sprint fix their numerous errors you will be dropped as a customer, according to reader Michael. He's been having trouble with Sprint but instead of resolving his problem, they've decided to drop him as a customer according to a letter he received yesterday. The letter reads:

"Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information. While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs..."

Michael says:

I have called them alot over the past year, but those calls were to have them fix their errors. I've always been polite to their employees (whether it be over the phone or in a Sprint store). I've never missed a payment and have always paid my bill early. I've never asked them for discounts or freebies.

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cingular

Cingular: Roam Too Much And We'll Take It Away Or Drop You Completely

It's the Return of the One-Way Contract! Reader Randy writes in to inform us that he is being dropped from Cingular, despite being an 8 year customer who always pays on time. Why, you ask? Because Cingular drops less profitable customers, i.e. customers who roam "too much." Randy writes:

I am in the construction business and this past year kept me approximately 3 hours from my home base building a new gymnasium for a school district in a rural part of Texas. Evidently this is in an "out-of-area" part of the state for my cell phone carrier: Cingular. In November 2006 I received a letter from Cingular informing me that they would be dropping me from their service for excessive "out-of-area" usage.

More inside.
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