Verizon's FiOS "One Bill" Service Is More Like "Six Bills, None Of Which Make Any Sense"

Verizon's FiOS "One Bill" Service Is More Like "Six Bills, None Of Which Make Any Sense"

MIke writes that he’s having some catastrophic billing issues with Verizon. He’s never had good luck with their customer service, which was fine with him because he never really had issues with his account. The simple act of choosing a new home service bundle set off a chain reaction ended up with Mike receiving multiple bills with different charges for different things, totaling about $1,100 for a 45-day period.

When he threw up his hands and asked Verizon to just cancel his service, waiving the early termination fees for his trouble, they couldn’t handle that, either. Update: Verizon has fixed the accounts and given Mike a full refund.

Verizon Helpfully Consolidates All Your Bills Into One — And Won't Let You Pay It

Verizon Helpfully Consolidates All Your Bills Into One — And Won't Let You Pay It

It seems like Verizon is still working the bugs out of its One Bill service. Reader Vikram wrote in to warn consumers not to sign up for the service if they’d like to be able to actually pay their bills…

Verizon's OneBill Service Is A Nightmare

Verizon's OneBill Service Is A Nightmare

Reader Laurynn wants to warn Verizon customers to stay away from “OneBill,” because according to several of the 7 different CSRs she talked to today, it’s “not ready yet.”

Verizon Changes DSL Without Your Permission, Demands Multiple Fees To Fix It

Verizon Changes DSL Without Your Permission, Demands Multiple Fees To Fix It

Reader Kevin wanted to sign up for Verizon’s One Bill service, so he called to see if he qualified. The CSR told him that he did, so he signed up for it. Turns out, the CSR secretly signed him up for a more expensive DSL plan because his current one did not qualify. Now Verizon wants an early termination fee for the new, faster DSL and an activation fee to put Kevin back on the plan he used to have. Yuck.