A crowdfunded project has died a premature but dignified death. Is such a thing even possible? The company behind a successful Kickstarter campaign for a smart home hub decided not to make hardware, after learning that other device makers were interested in their software. The company, Silk Labs, announced that it would refund users’ pledges and not make the device. [More]
oh well
Kmart Loses Two Customers’ Layaway Orders, Shrugs
By 12.23.15
You might remember Kmart’s layaway fiasco of last year, when the company canceled layaway contracts out from under customers the week before Christmas, giving an outrageously long timeline for when those customers could expect refunds. A repeat of that disaster would be disastrous for Kmart’s layaway business, but it looks like something similar only happened on a micro-scale this year, affecting a few customers in North Carolina. [More]
Dell's Customer Service Robots Officially No Longer Trying
By 5.17.10
There appears to be a crisis of robot morale going on at Dell. They just aren’t bothering to personalize the emails and chats anymore. [More]
