Earlier this year, Staples announced plans to close 225 underperforming store due to poor performance. Almost six months later, the office supply retailer hasn’t managed to turn things around, mostly because consumers are looking elsewhere for most of the things they would buy at Staples. Especially electronics. Turning things around will be a difficult task, since the chain plans aggressive discounts to lure customers back in. [More]
Reader Laura (no relation) received a big, sturdy Amazon box at work. “The kind large enough to hold six to eight regular reams of 8×11 paper,” she wrote to Consumerist. “20 inches in length and a good foot wide and deep.” This box must hold a large amount of office supplies, right? Not so much. [More]
If you’ve seen the movie “Office Space,” you may have wondered: what’s so great about a Swingline stapler that the character Milton clung to his so desperately? Reader Bradley can’t vouch for the red, small-capacity type of stapler, but his office regularly uses a high-capacity stapler with a broken strike plate. Would they have to replace the whole expensive stapler? Noooo! [More]
We’re sure that Staples has a very, very good reason for packing a single box of white-out in a massive box full of air pillows. Perhaps that product was in a different warehouse than the rest of the order going to Ian’s company. Perhaps they were out of small boxes or padded envelopes, and speed in shipping is more important than sanity in packaging. Or perhaps Staples employees fear the stink of correction fluid, and wanted to make sure everyone stayed very safe from it. Whatever the real reason: it’s ridiculous. [More]
If you need staples, you can go to Marty’s local Walmart. There, confusing economic forces have come together to make staples cost twice as much if you buy them in a larger box. No, really: when you buy three boxes containing five thousand staples each, the total cost is half as much as one box with fifteen thousand staples. And it’s not like the box is anything special. [More]
Wise Bread tells us that office supplies can quickly and easily help patch-up ailing garments. In a hurry, staples can save skirts and cardigans by holding together fragile hems and clasps. Markers can even be tasked to help clear scuff marks from leather shoes. Still, it never hurts to stash an extra set of shoes and accessories in the office, just in case your repair calls for more than just office supplies. How do you fix your clothes in a pinch? Share your secrets in the comments.
Customer.firstname.lastname@example.org, an internal source says, is a good email contact for reaching Office Depot executive customer service, those cool cats who can solve tricky customer service issues when the lower level people fail. “Office Depot calls it customer relations,” our tipster tells us, “and I’ll be the first one to tell you that we cave easily.”
14. Managers have coupons kept in the safe that they can use for dissatisfied customers. If you have a problem ask to speak to a manger and most of the time they will offer you some sort of discount on a product or a free service in the store.