Consumerist
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ceos
Top 10 Crappiest CEOs (According To Their Employees)
Glassdoor released its report of the 50 lowest-rated CEOs as determined by employee reviews on its site. I scractched out all the companies you don't care about and ended up with this list of the 10 Crappiest CEOs (of consumer-facing compaines) (according to their employees)... More » -
botulism
Deadly, Defective Stuff Recalled
Here's the latest roundup of consumer products recalled because they might hurt or kill you! More » -
confusing
Office Depot Can't Decide If Assembly Is Free, Or $8
Reader David found this puzzling display at his local Office Depot. On one side, the card says "Free Assembly On All Chairs In Stock," on the other side, the card claims that a "smart idea" would be to pay $8 to have your chair assembled.
Which is it? More »
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amazing deals
Amazing Deal At Office Depot
While shopping at Office Depot recently, Dave snapped this shot of a sale on an 8-pack of washable markers. The regular price is $3, but knock off the INSTANT SAVINGS of $.01 and you're left with the absolutely smokin' deal of $2.99. More » -
Perverse Incentives
Office Depot: Buy More, Pay More!
Stores usually offer discounts as an incentive to buy in bulk. Not the rebels at Office Depot! Penny-pinching thriftmongers can buy three boxes of paper at $32.99 each, but the true cash-wasters out there won't miss the chance to buy four or more boxes at $42.99 each. Take that, office managers! (Thanks to Andrea!)
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confusing
Punishing Customers For Buying More: Now Worldwide
Theoretically, if you buy more of something, you should pay less per item, or per unit. That's the entire point of buying things in bulk. Right? Not necessarily. To confuse the logical part of your brain this fine morning, here's a collection of instances where customers pay more when they buy more. More » -
dirty tricks
Office Depot Employee Claims He Photoshops Price Tags
Who needs to lie about inventory when you can inflate the price directly? LAPTOP has uncovered more dirty secrets of Office Depot employees being dishonest to customers, this time by altering price tags on clearance items to incorporate the cost of an extended service plan. More » -
terms and conditions
This Office Depot Coupon Apparently Applies To Everything
Tipster Paul quips, "perhaps they should invest in a 'techonology' like spell check..." [Office Depot]
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leaks
Office Depot To Employees: "Don't Lie About Inventory"
An anonymous Office Depot employee sent us this internal reminder from HQ that addresses this week's allegations that associates and managers lie about inventory depending on the customer. Now the next time you're told by an Office Depot associate that the laptop you want is out of stock, you can say, "Are you absolutely sure? Because I know you had a Sales Practices Reminder on March 12th about lying to customers." And if a manager tries to get all up in, uhm, your grill area, you can say, "Don't you have some tasks to go check off in your Task Manager?" More » -
dirty tricks
Office Depot Employees Claim They're Told To Lie About Stock If You're Not Buying Extras
According to LAPTOP mag, Office Depot has implemented such a stringent sales quota program that the company has essentially broken the in-store laptop buying experience. If you don't buy accessories and extended service plans, many associates will tell you the laptop is out of stock. Of course, this doesn't happen at every Office Depot, but LAPTOP writes that they were surprised by the number of similar reports they received of it happening at multiple locations. More » -
chase
Watch Out For Payment Date Errors—And Related Finance Charges—From Chase
Mike used an Office Depot Visa card issued through Chase to take advantage of a pay-no-interest deal through 2008. He paid off the remaining balance a couple of days before the offer period ended, but Chase still slapped him with a nearly $40 interest charge. Why? Because they've been "having problems like that" with Office Depot cards. More » -
follow ups
Office Depot Comes Through On Promised Gift Card
Last week, Jake wrote to us wondering why Office Depot hadn't mailed the gift card they promised back in November. Someone from the company contacted Jake, and they all made up, and hugs, and happy Monday morning there's a gift card in the mail heading Jake's way now. More » -
office depot
Office Depot Comes Through With Stellar Customer Service, But Then Doesn't Deliver On Promise
Jake couldn't place an order for an Xbox 360 deal on Black Friday—yes, we're talking about a failed transaction from two and half months ago—but he got surprisingly helpful customer service from Office Depot. Margaret at the Office of the Chairman even gave him her personal number and promised him a raincheck of sorts in the form of a gift card for a future purchase. Her offer sounded almost too good to be true, and maybe it was, because as of February he still hasn't seen a gift card. And Margaret won't return his voicemail messages, not even to say the deal is off. Update: Office Depot saw this post, and they contacted Jake. More » -
office depot
Office Depot To Liquidate 122 Stores
Bloomberg is reporting that Office Depot will close 10%, or 122, of its stores and cut 2,200 jobs as a result. They will also close 6 distribution centers. [Bloomberg] -
phone numbers
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
More »
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office depot
Office Depot Makes Up Lame Excuse To Weasel Out Of Price Match Guarantee
Office Depot didn't want to accept Chaz's OfficeMax coupon for $20 off his $259 printer, so they told him that competitor's coupons didn't apply to technology purchases, which is an utter lie. Office Depot's policy is to accept competitor's coupons, subject only to the terms and conditions of the coupon, a simple concept Office Depot apparently can't understand. More » -
followups
Man To Receive Office Depot Rebate That Was Falsely Denied
Daniel, whose Office Depot rebate was falsely denied, says he called them back today and his rebate has been approved. His issue has even been escalated so his check will get out faster. Daniel also says that when he sent his complaint in, it wasn't so much his particular issue that he was upset about, as he felt sure he would be able to successfully get his rebate after sending in the necessary information, but it was really the thought of how many other people there were out there who would end up getting their rebate denied because they didn't have photographic proof that they had filled out their rebate correctly. He also notes that when he received the denial notice, it only gave him five days to respond. Had it come last week, while he was away on a 12-day trip, he would have lost his chance at rebate redemption. Those are the risks you take when you play the rebate lottery. Like most games of chance, the odds are stacked in favor of the house.
PREVIOUSLY: Office Depot Falsely Denies Man's Rebate
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complaints
Office Depot Falsely Denies Man's Rebate
You know what this is? This is a picture of Dan's rebate form and UPC code, the very UPC code that whoever does Office Depot's rebate processing says wasn't attached to his rebate form. Yes, Daniel is the kind of person who takes pictures of all his rebate materials before sending them in, just in case something like this should occur. Companies love rebates because they can get you to buy something thinking you're going to get a deal, and then if you fail the rebate process, they still get to keep all your money. Even if you do everything right, they still might deny it. Why? Because the rebate company has a certain quota, their contractually agreed upon "redemption rate" of rebates to deny that they have to meet. If too many legitimate rebates get in, guess they have to "figure out" ways to meet their numbers. Inside, the correspondence between Office Depot and Dan and a full-sized pic of his rebate and UPC code... More »
office depot
New York, 5:22 AM
Sun Nov 8
7 posts in the last 24 hours
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