Why Is It So Hard To Cancel Your EFax Account?

Why Is It So Hard To Cancel Your EFax Account?

In Slate today, Timothy Noah describes his hour-long ordeal to cancel the eFax account he never uses anymore. If you’ve ever tried to cancel an online service, you probably already know how this story goes: it was impossible to find a “cancel my account” link anywhere on the site, support numbers were no help, and a scripted service rep tried to shove an extension on him instead of simply providing customer support.

Airlines Lobby to Add More Fine Print to Airfares

Airlines Lobby to Add More Fine Print to Airfares