Netflix Restores Confidence, Bank Account

Netflix Restores Confidence, Bank Account

Reader Josh sent us an account of Netflix’s pro-consumer, ‘just-say-yes’ customer service that we have lauded in the past. Josh had asked to suspend his account until September 18, but Netflix unexpectedly reactivated his account on September 11, sending his bank account into overdraft. Josh called customer service to ask for an explanation and a refund. He writes: