Duane Reade is a drug store endemic to New York City. If you’ve ever experienced what it is like to shop there, you are sure to appreciate the following edits made to a sign requesting customer feedback.
As studies continue to link bisphenol-A (BPA) with all sorts of health problems, states and cities are banning the chemical from baby bottles and sippy cups and Congress is considering a ban in all food containers. This worries industry groups, who last week held a private meeting to devise strategy to protect the use of BPA. Someone sent the notes to the Washington Post.
Pretty much every problematic customer service story these days includes some reference to the Notes—that unseen record of what you’ve been told, and by inference what you’ve agreed to, on previous calls. The funny thing is, you never get to see them.