T-Mobile Doesn’t Really Care That Your House Burnt Down

T-Mobile Doesn’t Really Care That Your House Burnt Down

T-Mobile is lagging behind the rest of its competition. It’s a distant #4 in the U.S. wireless market and even the third-place contender, Sprint, has a pretty robust prepaid customer base. So T-Mobile should be doing everything it can to retain customers; this apparently includes not waiving early termination fees for customers who have to move because their house burns down. [More]

If Your UPS Package Falls Through The Cracks, It’s Up To You To Notice

If Your UPS Package Falls Through The Cracks, It’s Up To You To Notice

UPS ships around 16 million packages a day. And no one is perfect, so at least a couple of those items are bound to fall off the radar for whatever reason. Unfortunately, unless someone at “Brown” notices this error, it’s up to the person or business paying for that shipment to tell UPS about it. [More]

DirecTV Tells ID Theft Victim To Take Her Complaint Elsewhere

DirecTV Tells ID Theft Victim To Take Her Complaint Elsewhere

Imagine opening the mail to find a notice from a collections agency that says you owe nearly $700 for a DirecTV account that you never opened at an address you’ve never even been to. Chances are, the first call you’d make would be to DirecTV. But for one person this actually happened to, that was a dead end. [More]

Best Buy Manager: We Didn't Sell You A Defective Blu-Ray Disc, Lionsgate Did

Best Buy Manager: We Didn't Sell You A Defective Blu-Ray Disc, Lionsgate Did

A few months ago, Consumerist reader Dave picked up a few of the “Saw” movies on Blu-Ray while shopping at his local Best Buy in Georgia. And when he finally got around to popping “Saw IV” into his player last month, it wouldn’t play. So, since he still had the receipt it shouldn’t have been a problem to get a replacement disc from Best Buy, right? [More]