Hey, Best Buy, Way To Drive Another Customer Away With "Optimization" Nonsense

Hey, Best Buy, Way To Drive Another Customer Away With "Optimization" Nonsense

J. in California tells Consumerist that he liked Best Buy. He was a loyal customer until he attempted to buy a laptop there for a friend, and ran up against a brick wall of strangeness and dysfunction, all in the name of… Geek Squad optimization. [More]