Reader Isreal has made an exciting discovery. Foaming hand soap is basically just less viscous regular, cheaper hand soap. By watering down cheaper hand soap, you can save money.
We’ve heard plenty of horror stories about people’s coverage being denied for situations where they’re darn sure that they were covered, and now, an insurance industry insider has come forward with some tips on how best to make an appeal.
Yesterday I walked away from Commerce Bank victorious: my entire balance in my wallet, my fees reversed, and my account closed. I had an account there that I just sort of kept as a “money in a book” account. You know, you hide money in a book on your shelf so you forget about it and one day when you really need some extra scratch you realize, hey wait, I’ve got that money in a book. Except this way I wouldn’t run the risk of forgetting which book it was. In retrospect I realize that was kind of a half-stupid, half-smart idea. That’s how I roll. Another way I roll is a little policy called, “You don’t get to steal my money.”
Here is the live audio and powerpoint from a recent presentation I gave called, “The 5 Things Your Customers Aren’t Telling You.” This is number 3, “Stop Hiding Behind Walls Of Robots.” It’s all about how companies think they’re saving money by replacing humans with machines but sometimes machines can’t do jobs as well as humans, especially when it comes to customer service. I brought the point to life with a funny little story about eBay and their wonderfully inept automated email response system. I hope you enjoy the video, including the intro and outro ditties I worked up on my girlfriend’s old Yamaha synth. [More]
Ever wonder how Consumer Reports figures out which products to recommend? For one, it takes mad science, like this echo-free room that sits on a different foundation from the rest of the building. I was up at the Consumer Reports HQ yesterday for a planning meeting related to a blogger’s conference they’re planning for June, and they were nice enough to give me a quick tour of their testing facilities. I snapped some 33 pictures with my cellphone camera. Check them out in the interactive photo essay gallery, inside…
With the economy on the brink of recession, many folks are concerned about their jobs. Will the company downsize or have temporary layoffs? Will employees be asked to forego raises or (gasp!) take pay cuts? The Wall Street Journal addresses this issue head-on and lists eight tips for recession-proofing your career. They offer some good suggestions, but here are two we especially like: