Chase Banker: I Hate That We're Required To Pull People Out Of Line To Offer Upsells

Chase Banker: I Hate That We're Required To Pull People Out Of Line To Offer Upsells

Chase now requires bankers to drag customers waiting for a teller out of line so they can upsell other bank products. One longtime banker wrote in to apologize for the practice, which “blatantly exploits a customer’s trust,” and to encourage customers to call Chase and tell them that they hate it, too. Read the banker’s full heartfelt note, after the jump. [More]

Chase Concierge Grills Me About Why I Bank With ING

Chase Concierge Grills Me About Why I Bank With ING

All Kristen wanted to do was make a deposit into her checking account at a Chase bank in Washington State, but she says a pushy concierge pulled her out of line and gave her the third degree about why she used ING rather than Chase as her primary bank. [More]