northwest

Consumerist

• travel

  Thanks, Northwest, For Flying Me To Chicago Because I Asked Nicely!

  Contrary to published rumors, I did not spend last weekend trafficking Canadian drugs or performing "community service." No, I enjoyed a gluttonous weekend in Chicago thanks to Northwest's generosity. In the age or rising fees, reduced frequent flier miles, and general travel hell, it's still possible to extract favors from airlines, if you know which levers to push... More »

  11:18 AM on Sun May 18 2008
  By Carey Alexander
  11,901 views, 37 comments

  Latest by AndrewJC: @jsttheman: But that's just it. There's absolutely ZERO harm in asking a company if they can bend the rules more »

• executive customer service

  Reach Northwest's Executive Management Team

  Meet Doug Steenland, CEO of Northwest airlines. He and his fellow executives can help fix problems left unresolved by tree-bound call center sloths. Here's how to reach Northwest's executive management team... More »

  11:00 AM on Sun May 18 2008
  By Carey Alexander
  1,544 views, 2 comments

• airlines

  9 Airline's CEO Email Addresses, And Other Useful Complaint Resolution Contact Info

  Travler's friend site Elliot.org has these great customer service "cheat sheets" to help you if you have a dispute with your airline. CEO contact info, how to hack their phone trees, email addresses, phone numbers, mailing addresses, it's all there. More »

  11:21 PM on Tue Jul 17 2007
  By Ben Popken
  13,063 views, 4 comments

  Latest by angelmom1: Does anyone have contact info for Hawaiian Airlines CEO or any of the upper management? I've been trying to resolve more »

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