In 2008, after nine years of membership in Northwest’s WorldPerks frequent flier program — three of those years with Platinum Elite status — a Minnesota man was given some bad news from airline: He had been removed from the program and had lost hundreds of thousands of miles. Why? Because his numerous complaints apparently constituted “abuse” of the program. [More]
A lawsuit by a rabbi, who says that Northwest Airlines booted him from its frequent flyer program for complaining too much, can go forward. The case had initially been dismissed by a lower court that said federal deregulation law pre-empted the man’s claim, but the 9th circuit reversed that decision on Friday. [More]
After yesterday’s story about cyclists being unhappy with United’s exorbitant fee to check bikes on their planes, the folks over at Bicycling wrote to share their breakdown of the best and worst airlines for when you’re taking your wheels with you. [More]
Adding to the problems caused by snowstorms, travel delays, and a general lack of communication in the skies today, readers report that Delta’s and Northwest’s computer systems are still not integrated, resulting in some completely un-hilarious travel snafus. [More]
Reader Matthew writes in to tell us that Delta at Minneapolis/St. Paul airport is “still in Beta.” The employees all wear the same uniform, but they still work for different airlines — sorta.
If you happened to be on Northwest Airlines Flight 51 from Frankfurt to Detroit last Tuesday, and you were one of the 17 unlucky passengers who sat near enough to Mr. Fancypants Lung Disease Person, you can look forward to a call from the CDC telling you that you need to get tested for tuberculosis. The risk of catching the disease is low, but the CDC is contacting passengers as a “cautionary move” according to the Associated Press. And if for some reason you do end up with TB, please do not get on any airplanes.
The AP says that the new mergeriffic Delta will be adding a $15 fee for the first checked bag and $25 for the second checked bag when traveling domestically, which is consistent with Northwest’s existing policies.
The Northwest Airlines/Delta merger is finally done, says the Chicago Tribune. The new airline will be called Delta and will be run by Delta CEO Richard Anderson. With 75,000 employees and $34 billion in revenue, it will be the US’s largest carrier.
Reader Colin says he just got charged for his first checked bag on Northwest Airlines:
Northwest Airlines has pulled political billboards depicting Minneapolis being targeted by nuclear weapons from their terminal in the Minneapolis airport. We wonder why. [NYT]
Some airlines still call it “Rule 240″ and others a “contract of carriage” but no matter what the name, it still means the same thing: power to the traveler. But which airlines still use it and how much does it protect a traveler?
In a letter signed by 12 CEOs, the US air travel industry has called upon you, their customers, to help them lobby congress. What’s the problem that they need help solving? Oil speculation. Read the letter inside.
Northwest Airlines is cutting 2,500 jobs. Passengers may be asked to get out and push to help the plane taxi. [NYT]
Delta informed their beloved frequent fliers yesterday that effective August 15, all flights booked with SkyMiles will carry up to a $50 fuel surcharge. The airline also announced the impending release of an exciting “new multi-tiered Award program.”
Reader Chris wrote in to warn us off Northwest’s “Coach Choice” seat upgrade. On a recent trip, he was offered the opportunity to upgrade to a “Coach Choice” seat for an extra $30 per seat. He eagerly forked over $60 for two upgrades, and was shocked and angry at what that Northwest gave him in return. See what a “Coach Choice” seat means to NWA, inside.
Contrary to published rumors, I did not spend last weekend trafficking Canadian drugs or performing “community service.” No, I enjoyed a gluttonous weekend in Chicago thanks to Northwest’s generosity. In the age or rising fees, reduced frequent flier miles, and general travel hell, it’s still possible to extract favors from airlines, if you know which levers to push…
Meet Doug Steenland, CEO of Northwest airlines. He and his fellow executives can help fix problems left unresolved by tree-bound call center sloths. Here’s how to reach Northwest’s executive management team…