It’s official: being a bad customer can get you booted from loyalty programs. On Wednesday, the U.S. Supreme Court unanimously decided it was within Northwest Airlines rights to dump a rabbi from the airline’s WorldPerks loyalty program for complaining too often. [More]
There is a reason that I am not a pilot and the reason is this: I am afraid I would get bored, start messing around with my laptop and miss Minnesota. Unfortunately for Northwest Airlines, they don’t hire people who utilize my rigorous program of self-doubt.
If you’re an airplane pilot, it’s important to try and land in the state customers paid you to fly toward.
Reader Matthew writes in to tell us that Delta at Minneapolis/St. Paul airport is “still in Beta.” The employees all wear the same uniform, but they still work for different airlines — sorta.
Reader Colin says he just got charged for his first checked bag on Northwest Airlines:
TSA, can you at least train your agents to do their jobs properly? We’d appreciate it even more if you’d discipline (read: fire) those who go all stupidly power-mad and think they have to “win” every encounter, even when it means making up new rules on the spot. Here’s a story of a soldier who lost a day of leave because one of your agents caused so much trouble. In the end, the soldier says he’s happy with the outcome—”Using standard Consumerist customer service doctrine (polite, patient, proper channels and then EECB), I won”—but we’re still floored by how difficult you made his trip home. Oh, and NWA, you were no help either.
Northwest Airlines is cutting 2,500 jobs. Passengers may be asked to get out and push to help the plane taxi. [NYT]
All of the legacy airlines, with the exception of Northwest, have matched United Airlines $50 roundtrip fuel surcharge announced Friday. Airfare maven Rick Seaney says that Northwest is usually the last one in when it comes to price increases, but if they don’t follow suit by tomorrow, then the other airline could begin to wobble and drop the surcharge.
Northwest Airlines canceled hundreds of flights — about 10% of its schedule — this past weekend because of a pilot shortage. This isn’t a new problem: It’s been happening consistently at the end of the month, like clockwork.
WCCO: An off-duty Northwest Airlines employee was arrested after a woman on a flight from Seattle complained that the man had ejaculated on her.
Copy of the complaint filed by, interestingly enough, an FBI agent assigned to the International Terrorism Squad, inside. Apparently, there might be some concern that a squad of these fellows could take over a plane with ejaculate. Think about it, the entire plane could be incapacitated by a clutch of capable gents, especially if they were violating the 3 oz rule.
UPDATE: Actually using this at an airport could get you arrested, so don’t.
NPR covered the list of 101 money saving tips Northwest Airlines sent out to its 60 fired employees last week. You know, the one that advised the recently unemployed, “Don’t be shy about pulling something you like out of the trash.”
As if baggage delays and maltreatment weren’t bad enough already, baggage handlers may soon even have less of an incentive for your luggage to arrive with all its Vuitons on its Louis.
Here’s the results of our week-long investigation into how fast it took airlines to pick up the phone.
All week we’ve been calling the airlines to see how long it takes their customer service reps to answer the phone. Here’s today’s rankings: