Between bad weather and a surge in last-minute deliveries, the 2013 holiday season was a bit of a disaster for UPS. Some folks were left handing out apologies and rain checks at Christmas because the gifts they’d intended to give were still en route. This year, the shipper is asking retailers to help everyone avoid a repeat underwhelming performance. [More]
Much in the way that not everyone is a size 0 or built like a Greek god, not everyone who wants to dress in nice clothes has the use of all of their limbs. Then there are all the people with disabilities that aren’t immediately evident, but which nonetheless have a huge impact on their lives. These folks represent billions of dollars in buying power, but often go overlooked in fashion advertising, though not in the pages of Nordstrom catalogs. [More]
If you’re like me and have the ability to work somewhere that doesn’t involve changing out of your house pants, as we call them in the Midwest (stretch, sweat, any soft pants involving elastic) hearing that a 12-year-old has a clothing line at Nordstrom might bring about a twinge of “What am I doing with my life?” But she’s also a certified genius, so, there’s that. [More]
Walmart may be the nation’s largest retailer and its biggest supermarket chain, but the latest results from the American Customer Satisfaction Index once again show that Big W continues to lag far behind all of its competition. [More]
Just how big of a deal is the $19 billion WhatsApp is getting from Facebook in the acquisition announced yesterday? It’s a pretty freaking big deal — especially when you consider that there are a whole lot of major companies –including many that produce physical goods you can reach out and touch — that have been around longer than WhatsApp and are worth a lot less. [More]
Keyloggers are devices that plug in between a keyboard and computer, and they have perfectly legitimate uses. For example, let’s say that you suspect one of your employees is writing “Sherlock” fan fiction instead of doing data entry: you can see what they’re actually typing and find out. The keyloggers found at a Nordstrom store in Florida were put to a use that isn’t legitimate at all: stealing credit card numbers. [More]
Earlier this week, we told you how Nordstrom has been testing a smartphone tracking service at 17 of its stores around the country. Almost immediately after the public found out about the tracking system, the department store decided to put an end to it, though it insists the timing is just a coincidence. [More]
Earlier this year we told you about the many hi-tech ways in which retailers are tracking customers’ movements and purchases. Now high-end department store Nordstrom admits that it’s using a smartphone tracking system to keep an eye on shoppers’ behavior. [More]
Remember how one reader kept getting emails about the Nook she’d never ordered? Another Consumerist tipster says he’s been receiving emailed receipts from Nordstrom for purchases in Seattle that he never made. Jason says it’s annoying but mildly amusing, as in this case where the purchases have led him to believe his unknown pal has “a hot date planned.” [More]
Over in ye olde Europe, shoppers with an eye for trendy clothing are very familiar with Topshop, which is one step up from say, H&M, but not as expensive as a traditional luxury department store. But Americans have been going without the popular chain in most parts of the country, which is why it’s teaming up with Nordstrom to bring its fashion offerings to the masses. [More]
As more and more stores give into the Christmas Creep, putting trees and wreaths out on the sales floor as early as June and July, Nordstrom continues to buck the trend — not only refusing to put up holiday decorations before Thanksgiving, but also letting the world know about it. [More]
For four years, we’ve been documenting Nordstrom’s resistance to that insidious holiday shopping problem known as Christmas Creep. But after all these years of making it clear that it wouldn’t be getting into the yuletide spirit until after Thanksgiving, there is some concern the department store might be feeling the creep’s siren song. [More]
Are you sick of spilling hot coffee on a white shirt and not paying an exorbitant amount of money for it? Well then you’re in luck, because Starbucks, Nordstrom and designer Alexander Wang have teamed up to sell you an $85 T-shirt, complete with a faux Starbucks stain. [More]
We try not to be too paranoid about the cleanliness of things we purchase. We’ll purchase used books, buy vintage clothing, drive pre-owned cars. But the “Ick Factor,” as it’s known in the world of science, jumps off the charts when it comes to used undies. But that’s exactly what NBC claims to have discovered at several retail stores. [More]
When I was growing up we always put up our Christmas stuff the day after Thanksgiving. Nordstrom agrees. Once again, they are taking a stand against Christmas Creep.
Americans face a tough choice Tuesday morning: watch Barack Obama’s historic inauguration, or storm department stores to take advantage of a first-come, first-serve cosmetics giveaway worth $175 million.
Each year Fortune magazine does a survey to determine America’s most admired companies. We took a look at their data and found the top 10 most admired companies for the quality of their products and services. We also found the least admired.
The American Customer Satisfaction Index has released its latest scores of retail businesses, so we thought we’d take a look at the department store rankings by constructing a handy graph. When it comes to customer satisfaction, apparently Dollar General is doing something right—and Wal-Mart, as usual, is doing lots of things wrong.