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Noodles And Company Takes My Complaint Seriously, Then Sort Of Stalks Me

Dustin was disappointed in a promotion at the restaurant Noodles and Company. He’s on their mailing list, and they shared a promotion offering free salads. Who doesn’t like free food? All you had to do was be online and go to the restaurant’s site at a certain time. That’s not so hard. He was poised at his computer five minutes before the free salads hit, refreshed the site and got… a page saying that all 500 salads had been claimed within seconds. That was impressive. He sent the company a sad e-mail, and wrote up a quick account of what happened for us to share his disappointment with the consumerverse. [More]