technical support
Ryan's new
Nokia Intrigue 7205, which Verizon gave him, doesn't work with the Verizon network: "48 hours ago, the phone began cycling on and off continuously." He's not the only Intrigue owner experiencing this problem on Verizon, although Verizon is following that tired old "it couldn't possibly be our fault so let's make you jump through a dozen useless hoops" protocol. Sadly, a single Google search would give them the quick fix for Ryan and other Intrigue owners.
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cell phones
What's going on with
DealTree? They handle Nokia's "Trade-up" program, which reimburses you cash for your old phones. It says clearly on the "
how it works" page as well as in their
terms and conditions that they'll mail a paper check to you after confirming your phone's value. In Paul's case, they say dumped his money into a PayPal account—and Paul says there's nothing in his account and PayPal has no record of a transaction.
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nokia
Nokia has already had a few problems rolling out its new touchscreen 5800 XpressMusic phone, including earpieces that go bad in humid weather and firmmware that wouldn't work on certain big-city 3G networks on the US model, but now they're screwing around with something serious: customers' money.
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freebies
A
Nokia phone found its way into a bag of Clancy's Ripple Potato Chips, where it surprised Wisconsin nosher Emma Schweiger. The phone, which didn't work, was slathered with "greasy potato-chip film" and looked like it once lived on a belt clip. The chip's distributor, Aldi, pulled all other Clancy's chips with the same batch and expiration date and, by way of apology, offered Schweiger a free bag of chips. She isn't biting...
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complaints
When reader Stuart bought his Motorola Razr V3XX, he was pleased with the phone but could not understand why the tiny flap covering the charger port was held in place by only 2 fragile plastic hinges. As if channeling the spirit of Nostradamus, Stuart made a startling prediction: This flimsy flap will fail. And it did. Twice. The first time, Motorola happily sent Stuart a new flap. But when the flap failed again 8 months later, Motorola unleashed a volley of red tape that left Stuart stuck. Stuart's letter and Motorola's response inside...
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chinese poison train
Nokia has recalled 46 million defective Chinese-made batteries according to the New York Times. The batteries can overheat and dislodge during charging. Nokia promises to replace the batteries at no cost to the consumer.
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complaints
Bob sent in his Nokia for repairs. He expected it back in 10 days. It's been 3 months.
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batteries
Turns that the man in the polyester suit who caught on fire in his hotel, well, it wasn't his
Nokia cellphone that started the conflagration.
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risks
Good news for those of you who don't fear ID theft. Nokia,
Cingular, Mastercard and Citi are testing some crap that lets you pay for things with a cell phone. The phones will use the "Mastercard Pay Pass" system that's already installed in some stores. If you live in NYC and are accepted into the trial, you get a free phone. You need to be a Citi account holder and a Cingular user. Let us know how you like it and if your ID gets stolen. Good luck.
—MEGHANN MARCO
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unlock phones
Now that your phone is your own, you can unlock it. Depending on the type of phone it is, unlocking can be as simple as getting a code from your phone company, or as difficult as "drilling into a shield over the main circuit board to tap into the right contacts and kicking the phone into a special diagnostic mode to get at the unlocking code." Uh, yeah. Thankfully there are smart people at PC Magazine who can give us the lowdown on the formerly shady practice of unlocking a cell phone.Yay!
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unlocked phones
ABC News/PC Magazine has a really fantastic story on the best unlocked phones, and we're all ears.
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nokia
Save the stamps, Nokia will now let owners upgrade their firmware online by going
here
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nokia
At a certain time, having a cell phone in and of itself was a bold proclamation of wealth and status. Then more trashy people started getting them. "Oh, I'm just standing in line at the bank, talking on my cel-LEE!" some flabby whore would shriek to an invisible stranger on the other end as you stood behind her in line at the very same bank. In a world where cell phone technology is as ubiquitous as the existence of human bovine trailer trash, how is the savvy and opulent consumer supposed to proclaim their status?
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Consumerist
For all six of you Americans out there who use a Symbian phone, SymbianGear is offering one free app per day for 10 days. You've already missed days 1 & 2, but they've got 7 more to go if you're interested. (Today is Texas Holdem). [SymbianGear via Symbian-Guru.com]
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customer service
