Should I Keep A Free Cell Phone Line That I Can't Actually Use?

Should I Keep A Free Cell Phone Line That I Can't Actually Use?

John has a mobile phone service dilemma. He writes that he’s not able to get any reception in the dorm room where he lives. Even his carrier, AT&T, seems to have admitted defeat and has offered to waive the bill for his line for the next six months. John wonders whether he should give up on AT&T and change to a carrier that actually works. [More]

Close Reading Of Press Release Shows Why Everyone Hates AT&T Wireless

Close Reading Of Press Release Shows Why Everyone Hates AT&T Wireless

The 3G Microcell, the mini cell tower that AT&T has been threatening their customer base with since last fall are coming soon. AT&T Wireless customers remain underwhelmed. Why? Using technology similar to Consumerist’s own Megglefish, Tested’s Will Smith translated the press release from PR-speak to English for us, and teased out the precise reasons why this is a terrible, terrible idea. It’s all there. You just have to find it. [More]

AT&T: Want To Tell Us We Suck? There's An App For That

AT&T: Want To Tell Us We Suck? There's An App For That

AT&T has debuted an iPhone app that will let AT&T/iPhone users submit reports when they experience poor phone service. This will be a popular app. [More]

AT&T Refuses To Give $3 Credit For Lack Of Service

AT&T Refuses To Give $3 Credit For Lack Of Service

AT&T loves your money and will not give up that money no matter what, even if it means making you waste nearly an hour of an AT&T employee’s time, which surely must be worth more than three dollars. We guess it’s the principal; as long as AT&T refuses to admit they’ve got problems, the problems don’t exist.