Kate and her friend Crystal recently tried to book a weekend getaway to New York City. They found cheap airfare on JetBlue and a customer service rep at Hotels.com was nice enough to book their hotel room for them over the phone. All was going well until the women needed to cancel their trip. That’s when Hotels.com finally told them what they should have been told in the first place — that their hotel did not offer refunds. [More]
Kat tells Consumerist that she had an odd experience while shopping at Forever 21. The store accidentally charged her twice for an item that was on clearance–no returns. In most retail establishments, this isn’t a problem. But at Forever 21, based on Kat’s experience, all the chain can offer you is store credit instead of a refund of the overcharge. Kat wanted the money returned to her account. [More]
Back in June we mentioned how TicketsMyWay has a reputation for not actually providing tickets—”MyWay” apparently refers to the company and not the customer, and it translates into “no tickets or refunds for you.” A customer who learned the hard way about TicketsMyWay sent us an alert that the company is operating under a new banner, OnTheGoTickets.com.