(Jason Knight)

Get What You Want: Find The Right Person, Ask Them In A Nice Way

Eric bought tickets for a special event at a theme park a month in advance. Well, more like 30 days. He purchased it for the wrong day, but figured a simple call to customer service would get him new tickets for the correct date. He was wrong. A complaint on their Facebook page didn’t help, either. What next? [More]

Hotels.com CSR Doesn't Tell Us Room Is Non-Refundable Until After We Request Refund

Hotels.com CSR Doesn't Tell Us Room Is Non-Refundable Until After We Request Refund

Kate and her friend Crystal recently tried to book a weekend getaway to New York City. They found cheap airfare on JetBlue and a customer service rep at Hotels.com was nice enough to book their hotel room for them over the phone. All was going well until the women needed to cancel their trip. That’s when Hotels.com finally told them what they should have been told in the first place — that their hotel did not offer refunds. [More]

Why Am I Punished For A Forever 21 Cashier's Mistake?

Why Am I Punished For A Forever 21 Cashier's Mistake?

Kat tells Consumerist that she had an odd experience while shopping at Forever 21. The store accidentally charged her twice for an item that was on clearance–no returns. In most retail establishments, this isn’t a problem. But at Forever 21, based on Kat’s experience, all the chain can offer you is store credit instead of a refund of the overcharge. Kat wanted the money returned to her account. [More]

OnTheGoTickets Is Just TicketsMyWay In A New Skin

OnTheGoTickets Is Just TicketsMyWay In A New Skin

Back in June we mentioned how TicketsMyWay has a reputation for not actually providing tickets—”MyWay” apparently refers to the company and not the customer, and it translates into “no tickets or refunds for you.” A customer who learned the hard way about TicketsMyWay sent us an alert that the company is operating under a new banner, OnTheGoTickets.com.