Is "No Problem" A Suitable Substitute For "You're Welcome"?

Is "No Problem" A Suitable Substitute For "You're Welcome"?

People often complain that customer service reps sound like — and sometimes are — reading from a script. So while many of us appreciate it when we speak to someone who treats us in a less-stilted fashion, is there a point where a CSR’s tone and diction can become too informal? [More]