You go online to book a vacation through Expedia.com and there it is — your dream Hawaiian house, located on 25 secluded acres with an ocean view. So you book the 6-day package through the site and jet off with a couple of your friends for fun in the sun. But when you get there, your Pacific island fantasy is shattered. [More]
Imagine that you’ve recently purchased a condo for $100,000. The complex where it’s located is about 90% rented, and 10% owner-occupied. The complex’s owner struggles, and the whole neighborhood goes up for sale in a foreclosure auction. The new owners dissolve the condo association, since they own all of the rentals, or 90% of the homes in the complex. This gives the owners permission to sell the entire complex at once, including what used to be condos. Your proceeds from having your home sold out from under you: $33,000. You still owe the rest of your mortgage, but have nowhere to live. Condo owners in Reading, Pennsylvania experienced this nightmare recently, and there is no legal way out for them. [More]
A woman lost more than her love handles after a weight-loss surgery went awry. She lost both her legs. [More]
It’s the nightmare of every employee who feels undervalued and isolated at work: you could die at your desk and no one would ever notice. This actually happened to a 51-year-old employee of Los Angeles County: she passed away at her desk sometime on Friday, and wasn’t discovered until a security guard found her on Saturday. She had last been seen alive at 9 AM on Friday. [More]
MIke writes that he’s having some catastrophic billing issues with Verizon. He’s never had good luck with their customer service, which was fine with him because he never really had issues with his account. The simple act of choosing a new home service bundle set off a chain reaction ended up with Mike receiving multiple bills with different charges for different things, totaling about $1,100 for a 45-day period.
When he threw up his hands and asked Verizon to just cancel his service, waiving the early termination fees for his trouble, they couldn’t handle that, either. Update: Verizon has fixed the accounts and given Mike a full refund.
What do you do when you have tried every possible tactic you can think of to resolve a situation, and you can still make no progress? Michael, a 20-year Wachovia customer, now finds himself in just this situation with the bank. No one at Wachovia has the power to straighten out his customer service nightmare that began when someone forged a check on his account back in June. [More]
Poor Ashley, all she wanted was to fly from Houston to Manchester to visit her friend for the weekend. She planned to leave on Thursday, but Continental apparently overbooked a whole mess of flights and could only get her to Detroit the next day. From there Continental planned to send her onto Manchester with Delta, but that didn’t work out either. After spending a night stuck in Detroit, Ashley made it to Atlanta, where Delta figured she would manage to catch one of their many flights to New England. Nope! Instead, things got much, much worse. [More]
Last month, New York City’s NY1 news channel produced a news segment on the woman who was arrested for paying with AMEX gift cards at a Best Buy. If you read our earlier post with Ilona’s email, you already know most of the basics, but you can see the problematic gift cards and hear Ilona describe the experience in her own words. It turns out that after she was released, she went back to Best Buy for either a refund or the DVD player, but had to leave without either one–she was told she’d have to contact American Express to resolve the problem. [More]
Update: The news channel New York 1 has prepared a video segment about Ilona’s experience with Best Buy and the NYC police.
A shopper just told us that
last night last month at a Best Buy in NYC, she was taken to a back room, then cuffed by police officers and taken to a precinct for “further investigation,” because she tried to pay with an American Express gift card her father had bought for her.
We are not at the forefront of fashion reporting here at The Consumerist unless that fashion is particularly horrifying. Which is why Mediaite’s Rachel Sklar brought a new item for sale at Top Shop to our attention: a crocodile-print dress that places the beast’s gaping toothy maw over the wearer’s pelvis. Oh, yeah, and the eyes over her breasts. It’s where fashion meets Freudian analysis.
The New York Times’ Bits Blog posits a terrifying idea: what if they bring back Clippy to work the floor in the new Microsoft retail stores? “It looks like you’re trying to run out of the store in disgust!” [Bits]
There are few things in life more decadent and luxurious than a cruise vacation. Unless of course, you are on a Royal Caribbean cruise and your child gets a cold, and then a paranoid crew kicks you and your family off the ship at night in your pajamas at a foreign port where you then have to spend thousands dollars for passports and tickets to get home. It sounds like a nightmare but that’s exactly what happened to this Florida family according to WFTV. Read the details of their misadventure, inside…