Consumerist
complaints
Posts Tagged “
Nextel
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complaints
A Nextel customer service rep says that earlier this week around 25,000 customers erroneously received a text message saying they would be billed $5.3 million in overages. That's each, as in $5.3 million per person. "Suffice it to say it was a busy day at the call center," says our insider. Anyone get one of these messages and can send in a picture of it?
failure
Sprint Loses $29.5 Billion Dollars In A Single Quarter
Sprint has announced a fourth quarter loss of $29.5 billion, says the Chicago Tribune. Most of the loss is due to a one-time $29.5 billion writedown of its purchase of Nextel. The wireless carrier says it expects 1.2 million additional customers to leave this quarter, citing dropped calls and poor customer service as their reason for seeking less frustrating pastures.Chief Executive Dan Hesse, who took over in December, said business is worse than he expected and is deteriorating.More »
customer service
Inside The Sprint Customer Service Meltdown
BusinessWeek has a truly excellent article about the customer service meltdown that lead to Sprint's current notorious reputation for poor customer service. The article sums up what we've been reporting over the past year: After the Sprint/Nextel merger, "customer service" was essentially destroyed as a concept at the new company. The CSRs were rigidly timed and judged only on how short their calls were and how many contract extensions they were able to bring in. Even bathroom breaks were monitored, one ex-Sprint CSR told BusinessWeek. More »
advertising
Attention Nextel Customers: You Are Now Using Plain Old Sprint
Sprint's new ad campaign has dropped the "Nextel" name and will be focusing on a new slogan "Sprint Ahead." More »
telephony
Materially Adverse Clauses For All Major Cellphones - So You Can Escape Contract Without Termination Fee
Here's a roundup of all the contract clauses regarding "materially adverse changes" for all the major cellphone carriers. When they starting charging new fees or raise the price of a service, you can use this section to argue that you need to be let out of contract without early termination fee.... More »
at&t
AT&T Sues NASCAR Over Cingular Car's Logo
AT&T would really like you to know that Cingular is now part of the new AT&T. In fact, they are claiming in a lawsuit that by not adding the AT&T logo to the existing Cingular car (driven by Jeff Burton) NASCAR is doing "substantial and irreparable" harm to AT&T. From USAToday:AT&T submitted a mock-up of the paint scheme in January that kept the car's orange paint scheme and Cingular's logo on the hood. The only AT&T branding was its trademark blue and white globe on the quarter panels.More »
tips
10 Things We've Learned From 'Confessions of A Wireless Sales Rep'
Over the past week, it's been quite a learning experience here at The Consumerist. Former and current reps from all of the major wireless companies have written in, sharing their tips and tricks and confessing their sins. It's been a fascinating look inside the daily life of a sales rep, but what have we learned? More »
sprint
6 Confessions Of A Former Sprint Sales Rep
Sprint has joined the ranks of cell phone providers whose former (and current) sales reps are beating down the Consumerist's door, eager to tell all. Let us move without delay to the confessions of a former Sprint sales rep: More »
new jersey
Cell Phone Companies Are Terrified Of New Jersey
New Jersey has had enough. The New Jersey Assembly Consumer Affairs Committee has proposed several bills directed at cell phone companies, once of which is called the "Wireless Telephone Consumer Protection Act." It would require "full disclosure of service levels and fees and set standards for cell phone advertisements, contracts and billing," according to the Star-Ledger. More »
at&t
Giant List Of Cellphone Company Departments' Direct Numbers
Having trouble finding the special number for a specific department at your cellphone provider? Just feel like bypassing the intermediary customer service reps who might end up disconnecting the call or transferring you to the janitor's closet? More »
nextel
Nextel Warranty Expires After 30 Minutes
Jaideep struggled with Nextel to replace a phone he thought was covered by insurance. When Jaideep joined Nextel, he agreed to purchase third-party insurance exclusively provided by Signal. He filled out all the forms. He signed all the paperwork. All was well.More »
Until Aug 11, 2006 my cell phone's antenna housing cracked. So I called "Signal" and after spending 20 minutes describing how the phone broke, I was told that I had no insurance. So I called customer care "611", and had a rep. help me out. He did a in house exchange because he said that I had signed the paper work but the plan was not added. He also told me that there would be a prepaid return box sent to me, and I could just send my broke phone back.
caveat emptor
Third-Party Text Packages Cost Subscriber $7,000 In One Month
TampaForums member Treysdad received a $7,243.29 bill after subscribing to numerous third-party text packages. By purchasing an unlimited text message plan from Nextel, Treysdad thought he could receive any texts for free. More »
sprint
Cancel Sprint Account By Writing Intelligent Well-Crafted Emails to the CEO
Reader Jason contacted us to share tips on how one can successfully resolve customer service issues by writing intelligent well-crafted emails to Gary Forsee, the CEO of Sprint. And, indeed, Jason's emails are a cut above the usual seething buckets of bile that come squirting into our inbox. More »
unlock phones
HOWTO: Unlock Your Phone
Now that your phone is your own, you can unlock it. Depending on the type of phone it is, unlocking can be as simple as getting a code from your phone company, or as difficult as "drilling into a shield over the main circuit board to tap into the right contacts and kicking the phone into a special diagnostic mode to get at the unlocking code." Uh, yeah. Thankfully there are smart people at PC Magazine who can give us the lowdown on the formerly shady practice of unlocking a cell phone.Yay! More »
top
Nextel Wins as Cellphone Company With Fastest Telephone Customer Service
Here's the results of our week-long look into how long it takes humans at various cellphone companies to pick up the phone. Sprint was dead last and an old-school Nextel support line, first. Verizon and T-Mobile trailed not far behind. More »
top
Time to Human, Mobiles, Day 5
Only two more days to go in this week's look at how long it takes a human at various mobile phone companies to pick up. More »
time to human
