newer isn’t necessarily better

Virgin America's New Reservation System Still A Complete Disaster

Virgin America's New Reservation System Still A Complete Disaster

It’s been a month since we reported on the study that found Virgin America’s new reservation system was keeping customers on hold for an average of 24 minutes — four times as long as the next-worse airline. And according to a new report, things have not improved as travelers head into the crowded holiday travel period. [More]