We often hear from people who vow that they’ll never shop at GameStop again after one last straw of a terrible shopping experience. They’re usually not ex-employees, though. Marisa used to work at GameStop. It was a while ago: before, she claims, staffers were encouraged to sell quite so aggressively. Advanced sales techniques and even exceptionally good interpersonal skills aren’t required for employment at GameStop, or so we hear. Marisa’s experience annoyed even someone who used to spend hours in the store, though. That says something. She’s all irrational and expected staffers to know something about games. [More]
Diane took her notebook computer to Best Buy’s Geek Squad, not knowing that at the time that this was a terrible idea. She requested that whatever the geeks did, they were not to remove or back up her hard drive. She signed a waiver stating that she didn’t want her data backed up, and left instructions that they weren’t to do anything with the drive. Perhaps calling this “opposite day” is unfair: the geeks did follow her directions partway. They didn’t back up the drive, but they removed it and replaced it with a new one. [More]
Bill wants to buy a phone from Best Buy, but can’t. Many people would argue that he’s better off this way, but he likes the superior deals available from Big Yellow and Blue. He stopped by a Best Buy Mobile store for his latest upgrade. The future success of Best Buy hinges on having customers make purchases from these mini stores. Let’s see what kind of customer service the essential employees of these essential stores are providing. [More]
Sears, Sears. We know that you’re desperate. But acting clingy and desperate is no way to win over customers, especially the ones who have just made a purchase in your store. While it seems like every retailer is pushing their service plans on customers, they don’t usually resort to phone stalking, like what you did to your poor customer Mike. He had to resort to contacting the FTC and your corporate offices about the stalking.
It’s over, Sears. You should have taken the hint one of the first few dozen times you called. Now Mike really never wants anything to do with you again.
Everyone has those moments as a consumer where we say, “Screw you guys, I’m not coming back.” For M., that moment came for her at Kmart when she came back to pick up a refill and learned that in order to take part in Kmart’s $10 for a 90-day supply generic drug program, she would need to enroll in the discounter’s new Kmart Pharmacy Prescription Savings Club for only $10 per household per year. M. chose instead to transfer her prescriptions to one of the many pharmacies offering the same price for her generic drugs, without having to sign up for any memberships. [More]
Nicholas in California has shopped at Sears for his entire life. His parents shopped at Sears. His grandparents shopped at Sears. Now, after a recent experience, he says he won’t ever shop there again. What kind of experience would drive a customer to say that? He copied Consumerist–and his entire e-mail contacts list–on his letter to Sears. Spoiler alert: it involves incompetent customer service. [More]