How To Lose A Customer Forever With Just One Faulty Router

How To Lose A Customer Forever With Just One Faulty Router

Jessica is a network engineer, so she has some idea of when a piece of networking equipment isn’t working properly. Her Netgear router isn’t working properly, so she called up their tech support. She patiently sat through all of the normal troubleshooting procedures that are used for people who can barely tell a router from a toaster. Then she learned that they weren’t going to accept the router for repair or replacement after only eight months. So she did the only sensible thing: went out and bought a router made by a different company after being loyal to Netgear for more than a decade. [More]

Netgear Tech Support: Pay Geek Squad $139 To Troubleshoot Your $79 Router

Netgear Tech Support: Pay Geek Squad $139 To Troubleshoot Your $79 Router

What should you do when you have trouble with your Internet connection? N. tells Consumerist that his combination DSL modem and wireless router from Netgear simply won’t work. According to the ever-helpful technical support team at Netgear, there’s nothing left that they can do, and his only option left is to call the Geek Squad to perform a house call. If it didn’t require a $139 house call to troubleshoot a $79 device, N. might go along with this plan. [More]

Nick Denton Likes Netgear Skype Phone

Nick Denton Likes Netgear Skype Phone

…but he doesn’t “like like” it.