above and beyond
Netflix was having some serious shipping and website problems Monday, and today our inbox is flooded with happy customers asking us to congratulate Netflix. Why?
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above and beyond
Reader Josh sent us an account of Netflix's pro-consumer, 'just-say-yes' customer service that we have
lauded in the past. Josh had asked to suspend his account until September 18, but Netflix unexpectedly reactivated his account on September 11, sending his bank account into overdraft. Josh called customer service to ask for an explanation and a refund. He writes:
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Consumerist
