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NetFlix
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netflix
bootlegs
Are These Netflix DVDs Legit?
There are few companies that we love more than Netflix. Usually their service and support are top-notch among DVD renters. However, Consumerist Forums reader "muffinman" has a concern. He has been receiving what he believes are counterfeit DVDs and has some compelling photo evidence. Please help us crack the case and tell us what you think. His letter and pictures inside... More »
A California court has upheld the scrawny Netflix "throttling" settlement from 2006. That was when Netflix settled a class-action lawsuit that alleged they intentionally slowed down the rental rates of high-renting customers. The settlement only really benefited lawyers and Netflix, but it stands. [Reuters]
rude
Blockbuster Cancels Your Account, Will Let You Have It Back If You Pay $18 More
Long time reader, first time tipper. I'm sure you've heard plenty about Blockbuster and their shady Total Access dealings, but I thought I'd send along my experience with them.More »
above and beyond
You Love Netflix And Have Flooded Our Inbox With Compliments
Netflix was having some serious shipping and website problems Monday, and today our inbox is flooded with happy customers asking us to congratulate Netflix. Why? More »
netflix
Netflix Gives Good Apology To Customers For Monday's Delays
Netflix sent an apology note to customers whose DVDs were delayed by their 11-hour service outage on Monday, along with a 5% service credit. In so doing, they perfectly followed the three-steps of fixing customer service problems:
1. Admit fault, quickly.
2. Say sorry like you mean it.
3. Give conciliatory gift of monetary value.
See now, that wasn't so hard, was it?
Netflix has been asking its members about their Xbox 360 usage habits as it considers whether to stream movie rentals over the device. Are you a Netflix subscriber who owns a 360? Were you surveyed? [Reuters]
deals
IFC Seals Devilish Pact With Blockbuster
IFC has inked a "devilish" multi-year exclusive distribution deal with Blockbuster, says Chicago Sun-Times blogger and editor of RogerEbert.com, Jim Emerson. More »
format war
Netflix Goes Blu-Ray Exclusive
Another nail in the coffin of the format war: top DVD rental service Netflix has announced that they will be going Blu-Ray exclusive. More »
video wars
"Why Blockbuster Will Never Survive"
Reader and commenter Salviati writes in to share his personal experience with Blockbuster and his theory for why they will never survive fierce competition from Netflix and the new Apple video rentals. More »
privacy
Researches Claim To Reverse Netflix's Anonymization
Researchers from Department of Computer Sciences at the University of Texas at Austin say they can reverse Netflix's anonymous data (which was released in to the public as part of a contest to see if someone could design a better rating system) by comparing it to only a few ratings on IMDb. The result? Specific users can be identified and linked to their (ostensibly) private ratings.Releasing the data and just removing the names does nothing for privacy," Shmatikov told SecurityFocus. "If you know their name and a few records, then you can identify that person in the other (private) database."More »
Is Netflix costing the post office millions of dollars with its poorly-designed DVD mailers? Um, sort of. [Machinist]
tv
NBC Cuts A Deal With Netflix
NBC has but a deal with Netflix that will let its users stream episodes of "Heroes" the day after they air. The deal will also provide access to past seasons of NBC shows, says a Netflix press release. More »
video wars
Blockbuster Total Access Fails, Netflix Wins
We're ready to call Netflix the winner of this battle of the video war, based on Blockbusters remarkably sad third quarter numbers and the flood of pissed off emails we've been getting from Blockbuster's (former) customers. More »
maghound
Time To Offer Flexible Magazine Subscriptions
Taking a page from Netflix, Time is developing a service that will let customers pay a single monthly price for up to seven rotating magazine subscriptions. Dubbed Maghound, the service is Time's attempt to augment the yearly subscription model by embracing the internet. More »
mysteries
A Plague Of Cracked Blu-Ray Discs From Netflix?
Grant is having a problem renting blu-ray discs from Netflix. More »
above and beyond
Reader Josh sent us an account of Netflix's pro-consumer, 'just-say-yes' customer service that we have lauded in the past. Josh had asked to suspend his account until September 18, but Netflix unexpectedly reactivated his account on September 11, sending his bank account into overdraft. Josh called customer service to ask for an explanation and a refund. He writes:
More »
Netflix Restores Confidence, Bank Account
Reader Josh sent us an account of Netflix's pro-consumer, 'just-say-yes' customer service that we have lauded in the past. Josh had asked to suspend his account until September 18, but Netflix unexpectedly reactivated his account on September 11, sending his bank account into overdraft. Josh called customer service to ask for an explanation and a refund. He writes:
More »
video wars
