The NES collection agency is coming after Nancy for a debt on an account number she’s never owned. She’s trying to beseech BoA billing for a resolution and to fix her credit history. That may be completely the wrong way to go about it. Here’s her story:
Nashville Electric Service (NES) decided it would be a good idea to round up each customer’s bill to the nearest dollar, then take that extra change to donate to charity. It’s a great idea, and since the total amount donated per year can’t exceed $11.88, it’s not a hardship on most people. But there are a few problems. First, NES chooses the charities, if that matters to you. What’s more troublesome is that NES plans to opt-in every customer when the program begins on January 2009 without asking for explicit permission—if you pay your electricity bill through NES, you’ll donate to their charities next year, thank you very much.