There is a guy at Skullcandy named Joe, and he is in charge of their warranty fulfillment program. He is overworked. Why, just on this one warranty replacement story, he’s had to deal with the same customer over and over and over, and the customer still hasn’t gotten a replacement earbud set for the one that broke last November. Wentao writes, “I am also moving out of the country in 10 days, so I will probably never see the headphones I paid for ever again.”
A Consumerist reader has pretty much reached the limit of poor AT&T customer and technical service over his shoddy Elite DSL account, which for two years now drops to speeds of around 10k every four months. Check out this letter and included chat log for some stunning examples of all the ways AT&T fails at providing a service it charges lots of money for.
A reader sent us the following pics of the neglected aquariums in her local Walmart in Carmi, Illinois. She complained to a manager, but when she checked back “several hours later,” the tanks remained untouched. Well, the dead fish were probably slightly smaller, since the remaining live fish were eating them.
Police have charged Elizabeth Miller, the manager of the Bed, Bath & Beyond in Lexington, Kentucky, who refused to let a couple use the store’s phone to call 911 to report a three-year-old locked in a van, and refused to make an announcement over the store’s PA system. The charge is “failure to report dependency, neglect and abuse, a Class B misdemeanor that carries a maximum sentence of 90 days and a maximum fine of $250.”
In February 2007, the Hollywood Presbyterian Medical Center in Los Angeles abandoned Gabino Olvera, a mentally ill paraplegic man, on the street: “[The hospital] took him across town in a van and left him in a soiled hospital gown without a wheelchair in the heart of the city’s homeless area.” Olvera, with the help of an advocacy organization called Public Counsel, is now suing them for neglect and elder abuse (although we’re not sure how the second one applies since he’s only 42). His case is “one of about 50 reported incidents in the past 12 months of sick, confused and homeless patients being left by ambulances” in downtown LA.