Which Companies' Policies Do You Love & Which Do You Loathe?

Which Companies' Policies Do You Love & Which Do You Loathe?

All commercial businesses are in it to make a dollar, but they go about it in so many different ways. Some retailers (and airlines, banks, hotels, food services, etc.) see the customer as a money sponge from which they can — and should — wring every cent through consumer-antagonizing fees and policies. And on the other end of the spectrum are companies that keep their customers happy and coming back with policies that favor the consumer. [More]

Who Made Consumer Reports' First-Ever Naughty & Nice List?

Who Made Consumer Reports' First-Ever Naughty & Nice List?

While Santa and his pointy-eared, non-union laborers toil away at the North Pole, the editors of our more famous sibling publication Consumer Reports have compared their notes on a wide variety of companies’ policies on everything from guarantees to fees to refunds and distilled it down to the best and worst of the lot in their first-ever Naughty & Nice Holiday Shopping List. [More]