Last week, we posted that a popular web hosting company—GoDaddy, although we didn’t name it at the time—provided a strange customer service experience to a commenter. Cyberguy was contacted via phone by someone from their “Office of the President” after emailing them, but then Cyberguy couldn’t get their rep to state clearly which company he was representing. Cyberguy was rightly suspicious. Was GoDaddy outsourcing its own executive customer service?
Dawn is freaked out because when she got up this morning, she found bugs in her cat’s litter box. She called the company that makes the litter to ask them what to do, and they offered coupons but no real explanation. “Maybe some of your readers have had the same experience and could help me figure out what to do,” she writes. “Thanks!”
Cyberguy had a weird experience with a web hosting company earlier this week. He tried to contact their office of the president, but the person from the “office” who called him back turned out to be an outsourced CSR with no power to do anything other than apologize. Update: The web host company was GoDaddy, and they’ve responded. (The short answer is no they don’t outsource it.)
A 14-year-old in Middleburg, Florida, went to buy some Skittles at a CVS and found a small bag of cocaine next to the candy. Police have reviewed the security tapes, but say the store’s cameras don’t cover the candy aisle. As if sugar doesn’t make them hyper enough already.
A Dodge dealership in Alexandria Bay, NY, wasted over $700 of Joe’s dad’s money and a week of their time not repairing a 20-year-old truck. Joe says he heard that the dealership recently replaced all of its mechanics—maybe they took a page from Circuit City’s playbook?
Earlier this week we wrote about how BoA told Jesse he could never have an account with them, but they wouldn’t give a specific reason. A lot of readers and tipsters suggested ChexSystems was the culprit, so we asked Jesse if there was something in his credit past causing the problem.
After reading about how Jesse was banned for life from Bank of America for no clear reason, other readers wrote in with similarly bizarre BoA stories. Wayne was locked out of his new account after he opened it and charged a $75 overdraft fee. Chris was sent checks linked to a duplicate account and then charged penalties when the checks bounced. Edward’s new account was closed but the CSR refused to tell him why, and he was charged a $60 “research fee” for the closing. When Edward went to a BoA branch to clear things up, he says the employee there told him, “That’s why you don’t open up accounts online.”
We received a strange tip from Steve, who says the new shopping carts in his local Walmart shock him every time he touches them. He says he saw another shopper get shocked as well, and that a cashier confirmed it. Has anyone else experienced this?
How do you verify the identity of your cat after he’s been cremated? Matthew has no idea if the box he received really contains Spike’s cremains or the cremains of someone else’s pet. His vet offered to print out a new certificate with the correct name on it, but that seems less like a “solution” than a “waste of printer ink” designed to placate without providing answers.
Target continues its rebranding as the Duchamp of retail stores, with this receipt that indicates savings where no savings ever existed. Or perhaps multi-dimensional savings; we can’t pretend to know what Target sees when it stares into the void. Mark notes, “The cookies were on sale, as indicated. The cascade, I had a coupon for it to be free. Total savings should be $4.23. The receipt says $7.37. Maybe it’s a conspiracy since it is the Love Field (near the airport) in Dallas where Southwest flies only 737s.” That’s as good an explanation as any, Mark. Maybe you should work for Target?
Imagine dying in your vehicle in the parking lot of a 24-hour Walmart. How would anyone know? The couple who discovered Patricia Glasscock’s body yesterday thought she was sleeping, which is probably what anyone who passed by thought.
Any readers here who work for CVS? Maya wants to know what’s going on with the Extra Care coupons that are printed at the bottom of each receipt. Lately the clerks at her local CVS stores have been tearing something off the bottom of the receipt before giving it to her, and the coupons are no longer there. Coincidence?
Beaverly saw some eyeglass frames she really liked on some Club Monaco in-store signage. No matter what she does, however, she can’t find out if they really exist and whether or not she can purchase the same frames for herself. They’ve gone so far as to make Russell, the sales guy who was trying to help her, “disappear.”
Nokia has already had a few problems rolling out its new touchscreen 5800 XpressMusic phone, including earpieces that go bad in humid weather and firmmware that wouldn’t work on certain big-city 3G networks on the US model, but now they’re screwing around with something serious: customers’ money.
Jason is one of those people who loses things all the time. He must be like Santa Claus to the people working for United at the San Francisco International Airport, because when he passes through their terminal, he leaves awesome presents behind. We can’t say for certain that a United employee stole his iPhone, but the last he heard of its whereabouts, it had been found by United crew members and was on its way to their Lost and Found—which won’t return his calls or emails.